HVAC Counter Sales Lead — Elevate Customer Experience

Watsco; Mandeville, Northern (LA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Watsco in Mandeville, LA is seeking a Lead Counter Sales Associate to deliver outstanding service at the counter for a wholesale HVAC distributor. You will represent multiple brands and assist in supervising other counter sales associates and supporting management with daily operations.

The role emphasizes strong product knowledge, sales ability, and customer focus in a fast-paced environment. The ideal candidate has 1+ year HVAC or related experience and is comfortable learning internal systems.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of HVAC equipment at wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• Prepare and complete weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling intra-store transfers and promoting sales of monthly specialty items.
• Schedule arrival of equipment and supplies for resale; track incoming merchandise and special orders; assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and apply credit codes on sales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

Skills

HVAC knowledge

Sales experience

Customer service

MS Office

Multitasking

Independent work

Fast-paced

Problem solving

Job description

Watsco in Mandeville, LA is seeking a Lead Counter Sales Associate to deliver outstanding service at the counter for a wholesale HVAC distributor. You will represent multiple brands and assist in supervising other counter sales associates and supporting management with daily operations.

The role emphasizes strong product knowledge, sales ability, and customer focus in a fast-paced environment. The ideal candidate has 1+ year HVAC or related experience and is comfortable learning internal systems.