Counter Sales Lead

Gemaire; Mandeville, Northern (LA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Employee stock purchase plan

Paid time off

Life and disability insurance

Job summary

Gemaire is looking for a Lead Counter Sales Associate in Mandeville, LA to deliver outstanding customer service at our wholesale HVAC distribution center. You will handle sales at the counter, support daily operations, and assist management with supervision of junior staff.

The role requires a proactive, customer-driven approach in a fast-paced environment, with opportunities to grow within the company and contribute to a high-performing team.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Strong knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.

Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• Prepare and complete weekly cycle counts; process returns and manage freight claims.
• Coordinate arrival of equipment and supplies for resale; track orders and assist warehouse personnel.
• Maintain customer credit status and accurate credit codes on sales.

Skills

Sales

Customer service

Interpersonal skills

Microsoft Office

Multitasking

Problem solving

Team training

HVAC knowledge

Tools

Microsoft Office

Job description

1950 South Lane, Mandeville , Louisiana 70471 , United States

Here is what you will be doing as part of the team:

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution levelpreferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently and meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis ofage, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplacewhere we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis ofmerit, qualifications and competence.

About Us

Looking for a cooljob? Join an HVAC/R industry leader! For over 75 years Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration products. Acme was founded as a family-owned business in 1945 in Baton Rouge, Louisiana and steadily grew to 18 branch locations serving the state of Louisiana and extending into Mississippi. Today, Acme is an affiliate of Gemaire Distributors and a wholly-owned subsidiary of Watsco, Inc. (NYSE: WSO). Watsco is the largest independent distributor of heating, air conditioning, refrigeration equipment, parts and supplies in the industry. We provide our HVAC/R contractor community with quality products from well-known manufacturers including Rheem, Comfortmaker, Friedrich, Tecumseh, Scotsman, Honeywell, and many more. As a member of our team you will enjoy:

• Exciting opportunities in a growing company with a national footprint
• Great work hours! First-shift, Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Medical, dental, and vision insurance
• Company paid life and short-term disability insurance
• 401(k) and Employee Stock Purchase Plan
• Employee referral and purchase programs, tuition reimbursement & more!

Job Requirements

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leaderin HVAC equipment? The Lead Counter Sales Associate is responsible for providing excellent sales andservice at the counter at one of our established wholesale HVAC distributorships that carries multiplebrands of equipment, parts and supplies and handling elevated issues. The Lead must be conversantwith and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in supervising and training other Counter Sales Associates as well as assist management with dailyoperations. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cyclecounts, timely processing and return of in-warranty items to manufacturers, handling freightclaims for missing or damaged equipment/supplies, handling of intra-store transfers andpromoting sales of monthly specialty items.
• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling thearrival of equipment and supplies for resale; properly track incoming merchandise and specialorders; and assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes onsales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factorswhen needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.
• In addition to the above responsibilities, this individual is held accountable for all other duties asassigned.

Status

Full-Time

Company

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