Counter Sales Lead

Watsco; Mandeville, Northern (LA, KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Watsco in Mandeville, LA is seeking a Lead Counter Sales Associate to deliver outstanding service at the counter for a wholesale HVAC distributor. You will represent multiple brands and assist in supervising other counter sales associates and supporting management with daily operations.

The role emphasizes strong product knowledge, sales ability, and customer focus in a fast-paced environment. The ideal candidate has 1+ year HVAC or related experience and is comfortable learning internal systems.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of HVAC equipment at wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• Prepare and complete weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling intra-store transfers and promoting sales of monthly specialty items.
• Schedule arrival of equipment and supplies for resale; track incoming merchandise and special orders; assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and apply credit codes on sales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

Skills

HVAC knowledge

Sales experience

Customer service

MS Office

Multitasking

Independent work

Fast-paced

Problem solving

Job description

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leaderin HVAC equipment? The Lead Counter Sales Associate is responsible for providing excellent sales andservice at the counter at one of our established wholesale HVAC distributorships that carries multiplebrands of equipment, parts and supplies and handling elevated issues. The Lead must be conversantwith and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in
supervising and training other Counter Sales Associates as well as assist management with dailyoperations. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.

Duties and Responsibilities

• Interact with internal and outside salespeople, vendors and contractors.
• As directed by Sales Center Manager, responsible for preparing and completing weekly cyclecounts, timely processing and return of in-warranty items to manufacturers, handling freightclaims for missing or damaged equipment/supplies, handling of intra-store transfers andpromoting sales of monthly specialty items.
• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling thearrival of equipment and supplies for resale; properly track incoming merchandise and specialorders; and assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes onsales to customers.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing and special factorswhen needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties asassigned.

And here is what you will need to be successful:

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution levelpreferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently and meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basisofage, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplacewhere we employ, retain, terminate, and otherwise treat all employees and job applicants on the basisofmerit, qualifications and competence.

Hiring for these locations:

1950 South Lane, Mandeville , Louisiana 70471 , United States

Status

Full-Time