HVAC Comfort Consultant

Test of Time Plumbing Heating Air & Electrical; Worcester (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Test of Time Plumbing Heating Air & Electrical is seeking an In-Home Comfort Advisor to meet with homeowners, assess HVAC needs, and guide tailored replacement solutions. You will educate customers on options, financing, and warranties while building trust and delivering a superior experience.

The role emphasizes a consultative sales approach, independence, and collaboration with installation and service teams to ensure customer satisfaction and referrals.

Qualifications

• Sales experience in HVAC, electrical, home services, construction, remodeling, or related industries.
• Valid driver's license and insurable driving record
• Strong customer service and communication skills
• Ability to present solutions professionally and confidently
• Demonstrated ability to work independently and manage multiple opportunities
• Strong computer and organizational skills

Responsibilities

• Meet with homeowners to evaluate HVAC system needs and comfort concerns
• Perform in-home consultations and system assessments
• Design and present customized replacement and upgrade solutions
• Educate customers on equipment options, energy efficiency, financing, and warranties
• Build rapport and trust through honest, transparent communication
• Follow up with customers and maintain a high level of responsiveness
• Generate and maintain referral opportunities through exceptional customer service
• Collaborate with installation, service, and office teams to ensure a smooth customer experience
• Maintain accurate records, proposals, and sales documentation
• Achieve individual sales goals while maintaining company standards and customer satisfaction

Job description

HVAC Comfort Consultant

At Test of Time Plumbing Heating Air & Electrical, we've been serving the Greater Boston and Metro West communities since 1976. As a family-oriented company built on honesty, professionalism, and exceptional customer service, we've earned a reputation for doing things the right way and treating both customers and employees with respect.

We're looking for an experienced In-Home Comfort Advisor who enjoys helping homeowners solve problems, building trust, and delivering an outstanding customer experience. This role is ideal for someone who combines strong sales skills with a consultative approach and takes pride in recommending solutions that genuinely meet a customer's needs.

Pay: Base + Commission. Uncapped Earning Potential!

Benefits

• Medical, Dental, and Vision Insurance (50% paid for employee)

• Company-paid Long-Term Disability

• Company-paid $50,000 Life Insurance

• Optional Aflac Accident Insurance

• 401(k) with 5% company match after 6 months

• Birthday Bonus (equivalent to 8 hours of pay)

• Paid Vacation

  • 2 weeks during first year

  • 3 weeks after 1 year

  • 4 weeks after 5 years

• 40 hours of Sick Time for full-time employees

• Bereavement Leave

• Boot Allowance ($300 annually)

• License Renewal Reimbursement ($300 annually)

• Tuition Reimbursement ($500 annually)

Why Test of Time Plumbing Heating Air & Electrical?

At Test of Time Plumbing Heating Air & Electrical, we believe long-term success comes from treating customers fairly, standing behind our work, and creating a workplace where employees can build rewarding careers. We don't believe in high-pressure sales tactics-we believe in educating customers, earning trust, and delivering solutions that genuinely improve their comfort and quality of life.

If you're looking for an opportunity with a respected company that values professionalism, integrity, and customer relationships, we'd love to hear from you.

Position Summary

As an In-Home Comfort Advisor, you will meet with homeowners to assess their heating, cooling, and indoor comfort needs, provide tailored recommendations, and guide them through the decision-making process. You will serve as a trusted advisor, helping customers understand their options while delivering a professional, educational, and customer-focused experience.

This position offers the opportunity to join a well-established company with a strong reputation, high-quality products and services, and a team that values integrity above high-pressure sales tactics.

What You'll Do

• Meet with homeowners to evaluate HVAC system needs and comfort concerns

• Perform in-home consultations and system assessments

• Design and present customized replacement and upgrade solutions

• Educate customers on equipment options, energy efficiency, financing, and warranties

• Build rapport and trust through honest, transparent communication

• Follow up with customers and maintain a high level of responsiveness

• Generate and maintain referral opportunities through exceptional customer service

• Collaborate with installation, service, and office teams to ensure a smooth customer experience

• Maintain accurate records, proposals, and sales documentation

• Achieve individual sales goals while maintaining company standards and customer satisfaction

Qualifications

Required

• Sales experience in HVAC, electrical, home services, construction, remodeling, or related industries

• Valid driver's license and insurable driving record

• Strong customer service and communication skills

• Ability to present solutions professionally and confidently

• Demonstrated ability to work independently and manage multiple opportunities

• Strong computer and organizational skills

Preferred

• Previous HVAC industry experience preferred

• HVAC system knowledge and comfort discussing equipment options

• Experience with financing programs and in-home sales presentations