HVAC Client Service & Scheduling Specialist

Howard Air; Surprise (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Performance incentives

Development programs

Advancement opportunities

Employee appreciation events

Team culture

Employee discounts

Job summary

Howard Air is seeking a friendly, customer-focused Client Service Representative to be the first point of contact for customers. You will handle inbound/outbound calls, schedule service appointments, and coordinate with sales and internal teams to ensure a positive experience.

The role requires excellent communication, problem-solving skills, and flexibility to work evenings or weekends. Competitive hourly pay with bonuses and a comprehensive benefits package.

Qualifications

• Prior experience in customer service, call centers, or a similar role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with computers and CRM software; ability to learn new systems quickly.
• Ability to remain calm under pressure and handle challenging situations with tact.
• Flexible availability, including evenings or weekends, as required.

Responsibilities

• Answer high volume inbound phone calls to schedule service appointments.
• Schedule service maintenance, breakdown repairs, and new equipment installations.
• Manage inbound email and web portal inquiries.
• Make outbound calls to existing clients to coordinate service appointments.
• Assist the sales team with tasks such as: Report and track sales performance; Educate clients about our products and services; Scheduling sales appointments.
• Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

Skills

Customer service

Communication skills

Problem-solving

Calm under pressure

Flexibility

Tools

CRM software

MS Office

Job description

Howard Air is seeking a friendly, customer-focused Client Service Representative to be the first point of contact for customers. You will handle inbound/outbound calls, schedule service appointments, and coordinate with sales and internal teams to ensure a positive experience.

The role requires excellent communication, problem-solving skills, and flexibility to work evenings or weekends. Competitive hourly pay with bonuses and a comprehensive benefits package.