Flexible-Schedule Client Support & Scheduling Specialist

Howard Air; Peoria (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Bonuses

Benefits package

Performance incentives

Team events

Career development

Advancement opportunities

Supportive management

Employee discounts

Job summary

Howard Air seeks a friendly Client Service Representative to be the first point of contact for customers, delivering exceptional support and ensuring a positive experience.

You will handle high-volume calls, schedule service appointments, and assist the sales team while maintaining accurate records in CRM systems and delivering outstanding customer care. This role offers competitive pay, benefits, and advancement opportunities within a Peoria, AZ team.

Qualifications

• Prior experience in customer service, call centers, or a similar role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with computers and CRM software; ability to learn new systems quickly.
• Ability to remain calm under pressure and handle challenging situations with tact.
• Flexible availability, including evenings or weekends, as required.

Responsibilities

• Answer high volume inbound calls to schedule service appointments.
• Schedule maintenance, breakdown repairs, and new installations.
• Manage inbound email and web portal inquiries.
• Make outbound calls to coordinate service appointments.
• Support sales by reporting performance and educating clients.
• Coordinate with internal teams to ensure clear communication.

Skills

Customer service

CRM software

Communication skills

Problem solving

Tools

CRM system

Job description

Howard Air seeks a friendly Client Service Representative to be the first point of contact for customers, delivering exceptional support and ensuring a positive experience.

You will handle high-volume calls, schedule service appointments, and assist the sales team while maintaining accurate records in CRM systems and delivering outstanding customer care. This role offers competitive pay, benefits, and advancement opportunities within a Peoria, AZ team.