HVAC Client Care & Dispatch Specialist

One Hour Heating & Air Conditioning of Plano TX; Aubrey (TX); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

One Hour Heating & Air Conditioning of Plano TX is seeking a dedicated customer service–oriented professional to handle incoming calls and assist with dispatching service and maintenance operations. You will interact with clients to schedule appointments, coordinate with technicians for on-time arrivals, and maintain a positive first impression throughout every call.

The role requires strong verbal communication and computer skills, with Service Titan experience considered a plus.

Qualifications

• High school diploma or equivalent required
• Service Titan experience is a plus
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Responsibilities

• Answer incoming client calls and form a positive first impression
• Maintain courteous, pleasant demeanor on calls
• Ensure calls are answered before the third ring using the approved greeting
• Schedule calls in CRM and coordinate with technicians for on-time arrivals
• Notify clients promptly if the technician will be late
• Make outbound calls to club membership clients to ensure satisfaction with repairs

Skills

Verbal communication

Telephone communication

CRM software

Customer service

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

One Hour Heating & Air Conditioning of Plano TX is seeking a dedicated customer service–oriented professional to handle incoming calls and assist with dispatching service and maintenance operations. You will interact with clients to schedule appointments, coordinate with technicians for on-time arrivals, and maintain a positive first impression throughout every call.

The role requires strong verbal communication and computer skills, with Service Titan experience considered a plus.