HVAC Branch Sales Pro: Customer‑Facing & Growth‑Oriented

carrierenterprise; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Dental Insurance

Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Tuition Reimbursement and Professional

Paid Vacation and Sick Time

Company-Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Company-Paid Volunteer Time Off

Job summary

Carrier Enterprise is seeking a Full-Time Branch Sales Associate for our Memphis, TN location. You will greet customers, offer product expertise, process orders accurately, and maintain HVAC/R inventory while supporting warehouse operations and safety standards.

The role offers performance-based bonuses and requires strong communication, problem-solving skills, and a team-oriented mindset. Prior HVAC/R product knowledge and experience with computerized sales systems are a plus.

Qualifications

• Previous experience in a customer-facing role, HVAC/R industry preferred.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; forklift certification preferred.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

HVAC knowledge

Communication

Problem solving

Inventory management systems

Education

High School Diploma or GED

Associate's degree in business/marketing or related field

Tools

Computerized sales systems

Inventory management software

Job description

Carrier Enterprise is seeking a Full-Time Branch Sales Associate for our Memphis, TN location. You will greet customers, offer product expertise, process orders accurately, and maintain HVAC/R inventory while supporting warehouse operations and safety standards.

The role offers performance-based bonuses and requires strong communication, problem-solving skills, and a team-oriented mindset. Prior HVAC/R product knowledge and experience with computerized sales systems are a plus.