HVAC Branch Associate: Customer & Inventory Pro

Insco Distributing, Inc.; Texas; In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Insco Distributing is a family-owned HVAC distributor serving Texas since 1958. We are seeking a Branch Associate at our Corpus Christi location.

The role emphasizes delivering exceptional customer service, deep product knowledge, and efficient branch operations to help generate revenue. You will assist customers in person, over the phone, and by email; process orders, perform cycle counts, manage inventory, and load products into customers’ vehicles when needed.

Competenze

• Provide excellent customer service with strong product knowledge.
• Communicate effectively in person, over the phone, and via email.
• Ability to multi-task in a fast-paced store environment.
• Forklift certification and safe operation.
• Ability to lift up to 75 lbs.

Mansioni

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers’ vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking, front-facing, dusting shelves, and general housekeeping duties.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
• Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• May drive/ deliver goods as needed
• May work warehouse as needed
• Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.

Conoscenze

Customer service

Product knowledge

Communication

Multi-tasking

Data entry

Forklift operation

Physical stamina

Formazione

High School Diploma or GED

Descrizione del lavoro

Insco Distributing is a family-owned HVAC distributor serving Texas since 1958. We are seeking a Branch Associate at our Corpus Christi location.

The role emphasizes delivering exceptional customer service, deep product knowledge, and efficient branch operations to help generate revenue. You will assist customers in person, over the phone, and by email; process orders, perform cycle counts, manage inventory, and load products into customers’ vehicles when needed.