HVAC Retail Associate: Service, Invoicing & Loading

Transtar A/C Supply, Inc.; Raymore (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Transtar A/C Supply, Inc. is hiring a Retail Associate at the Gulf Freeway Branch. The role focuses on answering calls, serving customers, generating invoices, and loading items for delivery or pickup, while ensuring safe handling and timely deliveries.

The position requires strong customer service, problem-solving, and HVAC product knowledge, with duties spanning warehouse and office tasks, payments, and maintaining branch appearance and relationships with customers and partners.

Qualifications

• Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, tact and salesmanship.
• Excellent written and verbal communication skills with effective sales acumen.
• Strong practical knowledge of HVAC products, supplies, know-how and market trends.
• Developed critical thinking and decision making skills with the ability to interpret and analyze employee and customer issues.
• Strong attention to detail with high concern for data accuracy.
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines.

Responsibilities

• Provide fast and friendly customer service in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers are met/exceeds expectation.
• Pull customer orders from warehouse and load into company delivery trucks, customer vehicles or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including but not limited to invoices, C.O.D.'s, special orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card and by following all money handling procedures.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Immediately report damage, safety issues and accidents to supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.
• Maintain branch appearance daily.
• Promote a positive image of the company; develop and maintain effective business relationships with customers, employees, and retail partners; serve as a liaison between the branch and corporate departments.
• Address and resolve complex customer service issues and employee disputes; perform and review tasks requiring manager-level approvals.
• Perform other job-related duties or special projects as assigned.

Skills

Customer service

Communication

Problem solving

HVAC product knowledge

Attention to detail

Job description

Transtar A/C Supply, Inc. is hiring a Retail Associate at the Gulf Freeway Branch. The role focuses on answering calls, serving customers, generating invoices, and loading items for delivery or pickup, while ensuring safe handling and timely deliveries.

The position requires strong customer service, problem-solving, and HVAC product knowledge, with duties spanning warehouse and office tasks, payments, and maintaining branch appearance and relationships with customers and partners.