HVAC Branch Associate — Customer Service & Inventory

Insco Distributing, Inc.; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Insco Distributing, Inc. is seeking a Branch Associate to provide product knowledge and exceptional customer service at our Dallas branch. You will assist customers in person, on the phone, and via email while maintaining efficient branch operations and contributing to revenue growth.

Responsibilities include loading products, inventory management, data entry, and promoting promotions. Candidates should have HVAC familiarity, strong communication skills, and the ability to work in a fast-paced

Qualifications

• HVAC product knowledge and ability to provide recommendations and solutions.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer skills for data entry and order processing.

Responsibilities

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers' vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking and general housekeeping duties.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders and inventory details.
• Clearly communicate company policies regarding purchases, returns, and terms.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• Build and maintain relationships with customers by providing after-sales service and cross-selling products.
• Will be required to perform other duties as requested.

Skills

Product knowledge

Customer service

Communication skills

Multi-tasking

Basic computer skills

Inventory management

Forklift certification

Physical strength

Education

High School Diploma or GED

1 year HVAC industry experience

General knowledge of HVAC products

Job description

Insco Distributing, Inc. is seeking a Branch Associate to provide product knowledge and exceptional customer service at our Dallas branch. You will assist customers in person, on the phone, and via email while maintaining efficient branch operations and contributing to revenue growth.

Responsibilities include loading products, inventory management, data entry, and promoting promotions. Candidates should have HVAC familiarity, strong communication skills, and the ability to work in a fast-paced