Administrative Assistant - HVAC

Lennox International; Portland (OR); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Matching 401(k)

Health insurance

Paid time off

Disability insurance

Job summary

Lennox National Account Services is seeking an Administrative Assistant/Dispatcher to support the branch manager, coordinate service calls, and ensure timely billing of service invoices. The role requires strong organizational skills and the ability to manage multiple tasks effectively.

The starting salary is $35,000–$44,000 per year, with potential for a bonus. Benefıt package includes health/dental/vision, 401(k), and paid time off; equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• 2+ years in an administrative or dispatch role preferred.
• HVAC industry experience preferred.
• Proficient in Word, Excel and PowerPoint.
• Ability to prioritize multiple tasks and stay organized.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide general administrative support to the branch manager.
• Schedule and coordinate service and maintenance calls for multiple technicians.
• Dispatch technicians on a daily schedule.
• Process and bill completed service invoices.
• Order parts and schedule return service calls.
• Quote customers on repairs as needed.
• Keep customers updated on service calls via multiple tools.
• Deliver excellent customer service to colleagues, management and customers.

Skills

Proficient in Microsoft Word

Excel

PowerPoint

Prioritization

Organizational skills

Strong written and verbal skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

What Drives Success

• Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment
• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule
• Processes and bills completed service invoices
• Orders parts as necessary and schedules return service calls
• Quotes the customers on repairs as needed
• Keeps customers updated on service calls through multiple websites and other tools
• Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers
• Other duties as assigned

What We Are Looking For

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization
• Must be self-directed, excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $35,000 – $44,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.