Hustle Squad - PT

Big-Al; Milpitas (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid training

Free bowling for you and guest

Employee assistance program

Holiday time off

Life insurance

Disability insurance

Job summary

Big Al’s Milpitas, CA is seeking friendly Guest Service Team Members to greet guests, assist with bowling gear, and keep the venue safe, clean, and fun. You’ll handle transactions, upsell experiences, and contribute to a lively guest experience.

You will work weekends, nights and holidays. We offer health coverage, a 401(k) with company match, paid training, and free bowling for you and a guest, plus plenty of growth opportunities in a family‑owned West Coast brand.

Qualifications

• Experience with a POS system (Toast/Brunswick/Embed a plus).
• Strong guest service skills and a friendly demeanor.
• Able to upsell and handle transactions confidently.

Responsibilities

• Greet guests like VIPs and assist with bowling gear and arcade games.
• Help with food running, hosting, cleaning, and other duties as needed.
• Handle transactions and promote deals to upsell experiences.

Skills

POS system experience

People person

Guest service

Team player

Tools

Toast

Brunswick

Embed

Job description

Job DetailsJob Location: Milpitas, CA 95035Education Level: NoneSalary Range: $18.50 - $18.50 HourlyJob Shift: AnyJob Category: Customer ServiceLooking to have fun while ensuring our guests are having a blast, too? Our Guest Service Team Members play a pivotal role in providing a first-class experience to our guests. We are seeking out positive, enthusiastic, and personable candidates to fill our team.

WHAT YOU WILL DO:

• Greet guests like they’re VIPs (because they are)
• Help with bowling gear, arcade games, and more
• Jump in wherever needed — food running, hosting, cleaning, etc.
• Handle transactions with confidence
• Keep things safe, clean, and fun for everyone
• Promote cool deals and upsell awesome experiences
• Open and close the place like a pro

HOW WE REWARD YOU:

• Food & Drinks: Enjoy sweet discounts on food and drinks during your shift — because everyone needs fuel for fun!
• Health Coverage: You’ll get medical (Full-Time Only), dental, and vision plans to keep you looking and feeling great.
• Extra Security: Supplemental short-term disability and life insurance for peace of mind.
• Retirement Ready: 401(k) with company match to help you save for the future (because we want you around for the long haul!).
• Give Back: Opportunities to volunteer and make a difference in your community.
• Training & Growth: Hands‑on paid training and continuous career development to set you up for success.
• Climbing the Ladder: Room to grow into management roles — we love promoting from within!
• Life Insurance: We’ve got your back with $15,000 in employer‑paid life insurance .
• Free Fun: Free bowling for you and a guest — strike up some fun!
• Support System: Access to our team member assistance program (EAP) whenever you need it.
• Holidays Off: Enjoy Thanksgiving and Christmas off with your loved ones.
• Pet Perks: Voluntary pet insurance — because we love our furry friends too!
• Cash Rewards: Employee recognition program with real cash rewards for being awesome!

STRIKING UP FUN SINCE 2006:

Big Al’s first opened its doors in 2006, and yes, there’s a real Al (no, he’s not that big, but he’s pretty awesome). What started as a local establishment in Vancouver, Washington has now grown to five locations across the West Coast. While we’ve expanded, we’ve never lost our small, family-owned vibe. At Big Al’s, you get the best of both worlds: the support and structure with the personal touch and the freedom for your voice to be heard. If you want to work for a place that values your ideas and lets you be part of a close‑knit team, we’re the perfect fit!

WHAT WE ARE LOOKING FOR:

• You’ve used a POS system before - or are willing to learn! Toast, Brunswick or Embed is a plus!
• You’re a people person — friendly, confident, and great face-to‑face
• First-class level of guest service skills
• Team player vibes only – we're all in this together
• You can handle sales transactions like a pro and know how to upsell fun
• Safety matters to you (and us!)
• Ability to obtain Food Handlers Certification
• Must be available to work weekends, nights and holidays

PHYSICAL DEMANDS:

We want everyone to feel successful in this role, and we’re happy to make reasonable accommodations for team members with disabilities. That said, here’s what the job usually looks like day‑to‑day:

• You’ll be on your feet a lot
• Lift up to 25 lbs? Pretty often
• Up to 50 lbs? Now and then
• Over 50 lbs? Rare, but possible
• Bending, reaching, and pushing? Yep, that too
• It can get warm and humid sometimes
• Loud noises, fun, and full of energy? Always!

YOU BELONG HERE:

Different voices, fresh ideas, and unique backgrounds — we’re all about it. When everyone feels equal and included, the good stuff happens: creativity flows, new perspectives shine, and work feels a lot more like joy. And honestly, we’re here for it.

At Big Al’s, we believe that FUN starts with people—and that includes a welcoming, inclusive, and fair workplace for everyone. We are an Equal Opportunity Employer and are committed to building a team that reflects the diversity of our community and brings joy to every lane.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [e-mail] to request a full job description or if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process.

Whether you’re rolling strikes or just starting out, we believe everyone deserves the chance to shine—and have FUN while doing it!

QualificationsWHAT WE ARE LOOKING FOR:

• You’ve used a POS system before - or are willing to learn! Toast, Brunswick or Embed is a plus!
• You’re a people person — friendly, confident, and great face-to‑face
• First-class level of guest service skills
• Team player vibes only – we're all in this together
• You can handle sales transactions like a pro and know how to upsell fun
• Safety matters to you (and us!)
• Ability to obtain Food Handlers Certification
• Must be available to work weekends, nights and holidays

PHYSICAL DEMANDS:

• You’ll be on your feet a lot
• Lift up to 25 lbs? Pretty often
• Up to 50 lbs? Now and then
• Over 50 lbs? Rare, but possible
• Bending, reaching, and pushing? Yep, that too
• It can get warm and humid sometimes
• Loud noises, fun, and full of energy? Always!