Hunting Department Lead - Elevate Customer Experience

Bass Pro Shops; San Marcos (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on retail merchandise, our s

Restaurants and resorts discounts

Bass Pro Cares Fund

Excellent benefits

Unlimited career advancement

Fun work environment

Job summary

Bass Pro Shops & Cabela's is seeking a Full Time Hunting Lead to oversee the day-to-day operation of the Hunting department within our Retail environment. The role reports to the Retail Manager (Hardlines) and emphasizes supervision, customer service, and adherence to procedures.

The Hunting Lead will train staff, maintain visual standards, and ensure high-quality service while endorsing company programs and product recommendations to customers.

Qualifications

• Two or more years of supervisory experience in a sales or service environment is preferred.
• Open availability - this position will be required to work store opening and closing shifts, as well as on weekends.
• High school diploma or equivalent is preferred.
• Ability to evaluate customers' needs and make recommendations based on needs.
• Ability to provide superior customer service and exceed customers' expectations.
• Ability to use good judgment and logic.
• Experience in a related field or outdoor lifestyle.
• Experience in Archery an asset.
• Knowledge of Bass Pro Shops & Cabela's specific products is an asset.

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers' needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Skills

Supervisory experience

Open availability

Customer service

Good judgment

Needs analysis

Archery knowledge

Outdoor lifestyle

Product recommendations

Team leadership

Education

High school diploma or equivalent

Job description

Bass Pro Shops & Cabela's is seeking a Full Time Hunting Lead to oversee the day-to-day operation of the Hunting department within our Retail environment. The role reports to the Retail Manager (Hardlines) and emphasizes supervision, customer service, and adherence to procedures.

The Hunting Lead will train staff, maintain visual standards, and ensure high-quality service while endorsing company programs and product recommendations to customers.