Human Services Program Representative 1

Commonwealth of Pennsylvania; Philadelphia (Philadelphia County); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Telework option

Job summary

Commonwealth of Pennsylvania's Department of Human Services is seeking a Human Services Program Representative 1 to evaluate service delivery, guide program improvements, and support agencies serving children and families. You will use analytical judgment to ensure programs meet standards and protect vulnerable populations.

Responsibilities include on-site surveys, abuse review, data analysis, providing guidance, preparing reports, and supporting quality oversight.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program.
• Bachelor’s degree or an equivalent combination of experience and training.

Responsibilities

• Conduct on-site surveys and reviews to assess service quality and performance.
• Analyze abuse concerns in out-of-home care and county findings.
• Examine reports and plans to ensure alignment with standards.
• Provide guidance to agencies and community groups to improve services.
• Develop reports that summarize findings and recommendations.
• Participate in state and federal quality reviews and promote best practices.

Skills

Program evaluation

Data analysis

Report writing

Consultation

Education

Bachelor's degree

Job description

Are you inspired to make a meaningful difference by strengthening human services programs across the Commonwealth? As a Human Services Program Representative 1 with the Department of Human Services, you will play a key role in evaluating service delivery, guiding program improvements, and supporting agencies that work directly with children and families. Your analytical skill and professional judgment will help ensure that programs operate with integrity, meet established standards, and truly address the needs of vulnerable populations. In this role, you will influence decisions that shape service quality statewide and promote safer, more effective systems of care. Your work will help advance the mission of protecting children and supporting strong, resilient communities.

Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

Interested in learning more? Additional details regarding this position can be found in the position description.

This position helps improve the quality, safety, and effectiveness of children and youth services across public and private agencies. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation: Conduct on-site surveys and reviews to assess service quality, compliance, and overall program performance
• Abuse Review: Analyze allegations of child abuse in out-of-home care and review county findings for child fatalities and near fatalities
• Data Analysis: Examine reports, plans, and financial documents to determine alignment with program goals and required standards
• Guidance and Consultation: Provide advice to agencies, boards, and community groups to support improvements in service delivery
• Report Preparation: Develop written reports that summarize findings, outline recommendations, and support agency decision making
• Quality Oversight: Participate in state and federal quality reviews and support improvements to child welfare practices

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. A periodic on-call schedule is required. Travel and additional work tasks may also be required outside normal work hours.
• Telework:You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.