Human Services Program Representative 1

Commonwealth-of-Pennsylvania; Norristown (Montgomery County); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Telework option

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks a Human Services Program Representative 1 to monitor and evaluate behavioral health managed care contracts across counties. You will review complex agreements, analyze data, and guide action through consultations with counties, providers, and agencies.

The role includes on-site evaluations of programs, reporting findings, and actively engaging in community reviews to support shared goals. Telework may be available part-time.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.

Responsibilities

• Contract Oversight: Review behavioral health managed care agreements and assess compliance across counties
• Information Review: Analyze reports, data, and supporting documents to identify trends, issues, and needed actions
• Consultation Support: Provide guidance to counties, providers, and agencies on regulations, policies, and contract requirements
• On-Site Evaluation: Conduct visits to programs and facilities to assess safety, service delivery, and adherence to standards
• Issue Tracking: Follow corrective actions, monitor outcomes, and report findings to appropriate groups
• Community Engagement: Participate in meetings, committees, and reviews to represent the agency and support shared goals

Skills

Contract analysis

Data interpretation

Consultation

On-site evaluation

Stakeholder engagement

Education

Bachelor's degree

Job description

Do you want to make a meaningful impact by supporting the behavioral health managed care system as a Human Services Program Representative 1 with the Department of Human Services? This position gives you the chance to apply analytical skills, communicate clearly, and guide contract compliance. You will work with many partners who rely on your expertise and guidance. Your commitment will help strengthen outcomes for consumers, families, and communities.

This position supports the monitoring and evaluation of behavioral health managed care contracts across assigned counties. The work focuses on ensuring compliance, providing consultation, and reviewing information that guides key decisions. As a Human Services Program Representative 1, you will perform the following duties:

• Contract Oversight: Review behavioral health managed care agreements and assess compliance across counties
• Information Review: Analyze reports, data, and supporting documents to identify trends, issues, and needed actions
• Consultation Support: Provide guidance to counties, providers, and agencies on regulations, policies, and contract requirements
• On-Site Evaluation: Conduct visits to programs and facilities to assess safety, service delivery, and adherence to standards
• Issue Tracking: Follow corrective actions, monitor outcomes, and report findings to appropriate groups
• Community Engagement: Participate in meetings, committees, and reviews to represent the agency and support shared goals

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to three days per week. You will be required to report to 1001 Sterigere Street, Norristown, for two days per week unless you are conducting business with a provider or business partner at their location. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy:
  • Promotion Without Exam
  • Reassignment(Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
  • Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
  • Voluntary Demotion
  • Reinstatement(Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
  • Childline Supervisor
  • Early Learning Program Certification Representative
  • Forensic Therapeutic Activities Supervisor
  • Forensic Social Worker 1
  • Forensic Social Worker 2
  • Human Services Analyst
  • Human Services Licensing Representative
  • Human Services Program Specialist
  • Social Worker 2
  • Therapeutic Activities Supervisor
  • Vocational Adjustment Services Supervisor (Local Government)
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.