Human Services Program Representative 1

Commonwealth Of Pennsylvania; Scranton (Lackawanna County); Hybrid; USD 69,000 - 105,000; Full time

Job summary

Commonwealth of Pennsylvania, Lackawanna County, seeks a Human Services Program Representative 1 in the Department of Human Services to evaluate agency performance, review child safety concerns, and guide service delivery improvements. You will collaborate with leaders across organizations to strengthen outcomes for children and families.

The role involves program analysis, guidance on improvements, and preparation of formal reports to support agency development.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program.
• Bachelor's degree required or an equivalent combination of experience and training.

Responsibilities

• Agency Evaluation: Conduct surveys and reviews of public and private agencies to assess service quality and program achievement
• Safety Review: Analyze allegations of child abuse, review fatality cases, and prepare reports to support protective service efforts
• Program Analysis: Assess compliance with state and federal requirements and evaluate plans, contracts, and reimbursement requests
• Guidance Provision: Provide consultation to agencies on improving services, operations, and adherence to standards
• Policy Support: Develop and recommend policy revisions to strengthen programs for children, youth, and families
• Report Preparation: Prepare written and oral reports that explain findings, present recommendations, and support agency improvement

Skills

Program evaluation

Data analysis

Policy guidance

Stakeholder collaboration

Report writing

Education

Bachelor's degree

Job description

$69,086.00 - $104,959.00 Annually

Lackawanna County, PA

Civil Service Permanent Full-Time

CS-2026-58189-41730

Department of Human Services

HS Nrthest Rgnl Off CYF

09/14/2026

9/28/2026 11:59 PM Eastern

41730

50704980

Non-Union

F3

ST08

00211617

Northeast Regional Office of Children Youth and Families

Scranton State Office Building

100 Lackawanna Avenue

Scranton, Pennsylvania

18503

Ashley Sattizahn

[e-mail]

THE POSITION

Do you want to make a meaningful impact by supporting programs as a Human Services Program Representative 1 with the Department of Human Services? This position offers the chance to evaluate agency performance, review child safety concerns, and guide improvements in service delivery. You will work with leaders and staff across many organizations to strengthen outcomes for children and families. Your efforts will help ensure that programs remain reliable, effective, and aligned with Commonwealth standards.

Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

DESCRIPTION OF WORK

This role focuses on reviewing agency operations, evaluating program results, and supporting efforts that improve services for children, youth, and families. You will analyze data, review safety concerns, and work with agencies to strengthen compliance with state and federal requirements. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation: Conduct surveys and reviews of public and private agencies to assess service quality and program achievement
• Safety Review: Analyze allegations of child abuse, review fatality cases, and prepare reports to support protective service efforts
• Program Analysis: Assess compliance with state and federal requirements and evaluate plans, contracts, and reimbursement requests
• Guidance Provision: Provide consultation to agencies on improving services, operations, and adherence to standards
• Policy Support: Develop and recommend policy revisions to strengthen programs for children, youth, and families
• Report Preparation: Prepare written and oral reports that explain findings, present recommendations, and support agency improvement

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.