Human Services Program Representative 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks a Human Services Program Representative 1 to strengthen mental health services across communities. You will work with local partners to improve service quality and outcomes, supporting behavioral health systems and safeguarding community well-being.

The role supports oversight and evaluation of community mental health services. Duties include guidance to county staff, contract oversight, data analysis, program monitoring,

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program.
• Equivalent combination of experience and training can satisfy the degree requirement.

Responsibilities

• Provide consultation to county and provider staff on rules and regulations for mental health services.
• Explain and review contract components between the department and counties in the Behavioral Health Managed Care Program.
• Collect, interpret, and analyze information to assess compliance with standards and requirements.
• Review reports and assist counties and providers with meeting state and federal program expectations.
• Investigate complaints or major incidents and prepare recommendations for corrective actions.
• Assist with audits and provide technical guidance to ensure compliance with procedures.

Skills

Program development

Policy analysis

Data interpretation

Education

Bachelor's degree

Job description

Are you looking for a role where you can help strengthen vital mental health services? The Human Services Program Representative 1 role in the Department of Human Services provides an engaging way to support mental health systems. This position gives you the chance to work closely with local partners to improve service quality and program outcomes. You will contribute to efforts that protect community well-being and promote strong behavioral health services. Take this opportunity to join a mission-driven team dedicated to stronger community outcomes—apply today!

This position supports oversight and evaluation of community mental health services within the Division of Western Operations. As a Human Services Program Representative 1, you will perform the following duties:

• Community Guidance: Provide consultation to county and provider staff on rules and regulations for mental health services
• Contract Oversight: Explain and review contract components between the department and counties in the Behavioral Health Managed Care Program
• Data Evaluation: Collect, interpret, and analyze information to assess compliance with standards and requirements
• Program Monitoring: Review reports and assist counties and providers with meeting state and federal program expectations
• Incident Review: Investigate complaints or major incidents and prepare recommendations for needed corrective actions
• Audit Support: Assist with audits and provide technical guidance to ensure compliance with established procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. You will be required to report to 301 Fifth Avenue, Pittsburgh, PA 2 days per week unless you are conducting business with a provider or business partner at their location. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Travel: Overnight travel may be required
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.