Human Services Program Representative 1

Commonwealth Of Pennsylvania; Norristown (Montgomery County); Hybrid; USD 69,000 - 105,000; Full time

Benefits offered by this job

Telework up to 3 days per week

Job summary

Commonwealth of Pennsylvania seeks a Human Services Program Representative 1 to monitor and evaluate behavioral health managed care contracts across counties. You will ensure compliance, provide expert consultation, and guide key decisions with data-driven analyses.

In this role you will perform on-site evaluations, support counties and providers, and track corrective actions. A telework option up to three days per week is available, with reporting to Norristown HQ as needed.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or an equivalent combination.
• Must meet PA residency requirement.
• Able to perform essential job functions.
• Veterans preferences per PA law.

Responsibilities

• Contract Oversight: Review behavioral health managed care agreements and assess compliance across counties.
• Information Review: Analyze reports, data, and supporting documents to identify trends, issues, and needed actions.
• Consultation Support: Provide guidance to counties, providers, and agencies on regulations, policies, and contract requirements.
• On-Site Evaluation: Conduct visits to programs and facilities to assess safety, service delivery, and adherence to standards.
• Issue Tracking: Follow corrective actions, monitor outcomes, and report findings to appropriate groups.
• Community Engagement: Participate in meetings, committees, and reviews to represent the agency and support shared goals.

Education

Bachelor's degree

Job description

Salary

$69,086.00 - $104,959.00 Annually

Location

Montgomery County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57743-41730

Department

Department of Human Services

Division

HS Bur Comm Hosp Ops

Opening Date

09/08/2026

Closing Date

9/21/2026 11:59 PM Eastern

Job Code

41730

Position Number

50705029

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211590

Bureau / Division

Community and Hospital Operations / Norristown State Hospital

Worksite Address

1001 Sterigere Street

Worksite Address

Building 2, 2nd Floor

City

Norristown, Pennsylvania

Zip Code

19401

Contact Name

Chavonte' Hunter

Contact Phone

717.257.7889

Contact Email

[e-mail]

THE POSITION

Do you want to make a meaningful impact by supporting the behavioral health managed care system as a Human Services Program Representative 1 with the Department of Human Services? This position gives you the chance to apply analytical skills, communicate clearly, and guide contract compliance. You will work with many partners who rely on your expertise and guidance. Your commitment will help strengthen outcomes for consumers, families, and communities.

DESCRIPTION OF WORK

This position supports the monitoring and evaluation of behavioral health managed care contracts across assigned counties. The work focuses on ensuring compliance, providing consultation, and reviewing information that guides key decisions. As a Human Services Program Representative 1, you will perform the following duties:

• Contract Oversight: Review behavioral health managed care agreements and assess compliance across counties
• Information Review: Analyze reports, data, and supporting documents to identify trends, issues, and needed actions
• Consultation Support: Provide guidance to counties, providers, and agencies on regulations, policies, and contract requirements
• On-Site Evaluation: Conduct visits to programs and facilities to assess safety, service delivery, and adherence to standards
• Issue Tracking: Follow corrective actions, monitor outcomes, and report findings to appropriate groups
• Community Engagement: Participate in meetings, committees, and reviews to represent the agency and support shared goals

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to three days per week. You will be required to report to 1001 Sterigere Street, Norristown, for two days per week unless you are conducting business with a provider or business partner at their location. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.