Human Services Program Representative 1

Commonwealth-of-Pennsylvania; Scranton (Lackawanna County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Telework up to 3 days/week

Job summary

Commonwealth of Pennsylvania's Department of Human Services seeks a Human Services Program Representative 1 to evaluate agency performance, review child safety concerns, and guide improvements in service delivery.

You will collaborate with leaders and staff across organizations to strengthen outcomes for children and families and ensure programs remain reliable, effective, and aligned with Commonwealth standards.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program.
• Bachelor's degree required or equivalent combination of experience and training.

Responsibilities

• Agency Evaluation: Conduct surveys and reviews of agencies to assess service quality and program achievement.
• Safety Review: Analyze allegations of child abuse and review cases to support protective services.
• Program Analysis: Assess compliance with state and federal requirements and evaluate plans, contracts, and reimbursements.
• Guidance Provision: Provide consultation to agencies on improving services and operations.
• Policy Support: Develop and recommend policy revisions to strengthen programs for children, youth, and families.
• Report Preparation: Prepare written and oral reports that explain findings and recommendations.

Skills

Program evaluation

Policy analysis

Education

Bachelor's degree in a related field

Job description

Do you want to make a meaningful impact by supporting programs as a Human Services Program Representative 1 with the Department of Human Services? This position offers the chance to evaluate agency performance, review child safety concerns, and guide improvements in service delivery. You will work with leaders and staff across many organizations to strengthen outcomes for children and families. Your efforts will help ensure that programs remain reliable, effective, and aligned with Commonwealth standards.

Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

This role focuses on reviewing agency operations, evaluating program results, and supporting efforts that improve services for children, youth, and families. You will analyze data, review safety concerns, and work with agencies to strengthen compliance with state and federal requirements. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation:Conduct surveys and reviews of public and private agencies to assess service quality and program achievement
• Safety Review:Analyze allegations of child abuse, review fatality cases, and prepare reports to support protective service efforts
• Program Analysis:Assess compliance with state and federal requirements and evaluate plans, contracts, and reimbursement requests
• Guidance Provision:Provide consultation to agencies on improving services, operations, and adherence to standards
• Policy Support:Develop and recommend policy revisions to strengthen programs for children, youth, and families
• Report Preparation:Prepare written and oral reports that explain findings, present recommendations, and support agency improvement

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

This position is notsubject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.