Human Services Program Consultant I OPS - 60934522

Community and Social Services; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

The Florida Department of Children and Families is seeking an OPS Human Services Program Consultant I to support eligibility case processing within the Office of Economic Self Sufficiency.

You will review cases, analyze discrepancies, and ensure compliance with federal and state requirements while coordinating with statewide staff to resolve complex eligibility issues and maintain timely benefit processing in a high-volume environment.

Qualifications

• Knowledge of public assistance eligibility operations and programs such as Medicaid, SNAP, or TANF.
• Proficiency with Microsoft Office applications, particularly Excel.
• Experience reviewing eligibility cases for accuracy and compliance with state and federal requirements.
• Ability to analyze case information and system data to determine appropriate next steps.
• Excellent attention to detail, analytical ability, and problem-solving skills.
• Experience managing multiple priorities in a high-volume work environment.

Responsibilities

• Provide operational support to eligibility case processing.
• Review and analyze eligibility cases for accuracy and compliance.
• Research discrepancies and resolve complex eligibility issues.
• Coordinate with statewide staff to resolve issues.
• Support timely and accurate processing of benefits.
• Identify operational barriers and suggest improvements in a high-volume environment.

Skills

Public assistance eligibility ops

Excel

Case review & compliance

Case data analysis

Attention to detail

Multitasking in high-volume env

Tools

Microsoft Office

Microsoft Excel

Job description

The Florida Department of Children and Families seeks an OPS Human Services Program Consultant I to provide operational support to the Office of Economic Self Sufficiency's eligibility case processing. The role involves reviewing and analyzing cases, researching discrepancies, ensuring compliance with federal and state requirements, and coordinating with statewide staff to resolve complex eligibility issues. The position supports timely and accurate processing of benefits while identifying operational barriers and improvements in a high-volume environment.

Key qualifications:

• Knowledge of public assistance eligibility operations and programs such as Medicaid, SNAP, or TANF
• Proficiency with Microsoft Office applications, particularly Excel
• Experience reviewing eligibility cases for accuracy and compliance with state and federal requirements
• Ability to analyze case information and system data to determine appropriate next steps
• Excellent attention to detail, analytical ability, and problem-solving skills
• Experience managing multiple priorities in a high-volume work environment