Human Services Program Analyst — Child Welfare & Policy

Commonwealth Of Pennsylvania; Scranton (Lackawanna County); Hybrid; USD 69,000 - 105,000; Full time

Job summary

Commonwealth of Pennsylvania, Lackawanna County, seeks a Human Services Program Representative 1 in the Department of Human Services to evaluate agency performance, review child safety concerns, and guide service delivery improvements. You will collaborate with leaders across organizations to strengthen outcomes for children and families.

The role involves program analysis, guidance on improvements, and preparation of formal reports to support agency development.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program.
• Bachelor's degree required or an equivalent combination of experience and training.

Responsibilities

• Agency Evaluation: Conduct surveys and reviews of public and private agencies to assess service quality and program achievement
• Safety Review: Analyze allegations of child abuse, review fatality cases, and prepare reports to support protective service efforts
• Program Analysis: Assess compliance with state and federal requirements and evaluate plans, contracts, and reimbursement requests
• Guidance Provision: Provide consultation to agencies on improving services, operations, and adherence to standards
• Policy Support: Develop and recommend policy revisions to strengthen programs for children, youth, and families
• Report Preparation: Prepare written and oral reports that explain findings, present recommendations, and support agency improvement

Skills

Program evaluation

Data analysis

Policy guidance

Stakeholder collaboration

Report writing

Education

Bachelor's degree

Job description

Commonwealth of Pennsylvania, Lackawanna County, seeks a Human Services Program Representative 1 in the Department of Human Services to evaluate agency performance, review child safety concerns, and guide service delivery improvements. You will collaborate with leaders across organizations to strengthen outcomes for children and families.

The role involves program analysis, guidance on improvements, and preparation of formal reports to support agency development.