Human Services Program Representative 1

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 52,000 - 68,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Human Services Program Representative 1 to support training and technical assistance for certification staff within OCDEL. You will coordinate trainings, ensure compliance with licensing requirements, and develop materials across regional offices.

Responsibilities include data analysis to inform planning, leading work groups, and delivering presentations and webinars to diverse stakeholders.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree.
• Or an equivalent combination of experience and training.

Responsibilities

• Coordinate training efforts with staff, agencies, and stakeholders to meet certification needs.
• Follow federal and state requirements for child care certification and licensing.
• Provide training through presentations, webinars, and meetings across regional offices.
• Collect and examine data to help understand outcomes and support program planning.
• Create and update training materials, manuals, and support tools for certification staff.
• Lead and participate in training and technical assistance work groups and report results.

Skills

Training coordination

Program knowledge

Facilitation

Data analysis

Resource development

Work group leadership

Education

Bachelor's degree

Job description

The Human Services Program Representative 1 with the Department of Human Services (DHS) is an exciting chance to support programs that make a real difference for children and families across Pennsylvania. This position allows you to collaborate with multiple bureaus and build connections that strengthen statewide operations. Your leadership helps create training and technical support that drives consistent, high-quality certification work. Join the Bureau of Certification Services and use your expertise to strengthen services that support communities every day.

This position supports training and technical assistance for certification staff by working closely with multiple bureaus within the Office of Child Development and Early Learning (OCDEL). The role helps create strong communication, clear guidance, and effective support across certification operations. As a Human Services Program Representative 1, you will perform the following duties:

• Training Support: Coordinate training efforts with staff, agencies, and stakeholders to meet certification needs
• Program Knowledge: Follow federal and state requirements for child care certification and licensing
• Facilitation Duties: Provide training through presentations, webinars, and meetings across regional offices
• Data Review: Collect and examine data to help understand outcomes and support program planning
• Resource Development: Create and update training materials, manuals, and support tools for certification staff
• Work Group Leadership: Lead and participate in training and technical assistance work groups and report results

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.