Human Services Operations Manager (Data & Programs)

KWA (Korean Women's Association); Tacoma (WA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Paid Training

11 Paid Holidays

401(k) after 1 year

Job summary

KWA (Korean Women's Association) is seeking a Full-Time Human Services Manager to oversee daily operations across multiple locations in Tacoma or Lynnwood, WA. The role includes coordinating citizenship and immigration services, managing staff, and ensuring program quality with GetCare and Salesforce for tracking.

Onsite work schedule is standard business hours, with a focus on leadership, collaboration, and culturally responsive service delivery to strengthen community impact in the nonprofit

Qualifications

• Experience coordinating citizenship and immigration services.
• Ability to develop SOPs and improve service quality.
• Proven skills in data collection and reporting.

Responsibilities

• Plan, operate and coordinate multiple Human Services locations and contracts.
• Act as main contact with USCIS staff and partners.
• Lead data analytics and reporting to ensure compliance.
• Manage projects and drive cross‑department collaboration.

Skills

Operations management

Project management

Leadership

Data analytics

Communication

Tools

GetCare

Salesforce

Excel

Job description

KWA (Korean Women's Association) is seeking a Full-Time Human Services Manager to oversee daily operations across multiple locations in Tacoma or Lynnwood, WA. The role includes coordinating citizenship and immigration services, managing staff, and ensuring program quality with GetCare and Salesforce for tracking.

Onsite work schedule is standard business hours, with a focus on leadership, collaboration, and culturally responsive service delivery to strengthen community impact in the nonprofit