Community Services Operations Lead

KWA (Korean Women's Association); Lakewood (WA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Paid Training

11 Paid Holidays

Job summary

Korean Women's Association is seeking a Full-Time Human Services Manager to oversee daily activities across multiple locations in Tacoma or Lynnwood, WA. You will be the main contact for USCIS communications and lead data collection, compliance, and quality assurance in service delivery.

The role emphasizes operations management, project management, and strategic planning with a focus on culturally responsive service delivery and cross-department collaboration.

Qualifications

• Experience in planning, operating, and coordinating citizenship and immigration services.
• Strong data analytics and reporting skills for compliance and quality assurance.
• Ability to lead cross-department initiatives and manage programs.

Responsibilities

• Plan, operate, and coordinate multiple citizenship and immigration services across locations.
• Lead data collection and analytics/reporting to ensure funder compliance.
• Facilitate community engagement and improve service delivery through case management.
• Manage projects using GetCare and Salesforce for digital tracking and operations.

Skills

Operations management

Project management

Strategic planning

Data analytics

Tools

GetCare

Salesforce

Excel

Job description

Korean Women's Association is seeking a Full-Time Human Services Manager to oversee daily activities across multiple locations in Tacoma or Lynnwood, WA. You will be the main contact for USCIS communications and lead data collection, compliance, and quality assurance in service delivery.

The role emphasizes operations management, project management, and strategic planning with a focus on culturally responsive service delivery and cross-department collaboration.