Human Services Manager — Data-Driven Nonprofit Leader

KWA Cares; Tacoma (WA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Paid Training

11 Paid Holidays

401 (k) after 1 year

Job summary

Korean Women's Association is seeking a Full-Time Human Services Manager in the Tacoma/Lynnwood area to supervise daily operations across multiple locations and contracts, serving as the main contact with USCIS staff. Expect data-driven management, SOP development, and leadership in a culturally responsive setting.

You will drive project management, utilize GetCare and Salesforce for digital tracking, and ensure quality assurance across initiatives while fostering collaboration with community

Qualifications

• Experience coordinating social service programs and services.
• Ability to collect and analyze data to support program quality and reporting.
• Strong leadership and cross-department collaboration skills.

Responsibilities

• Plan, operate, and coordinate citizenship and immigration services.
• Lead data collection, analytics, and reporting to ensure compliance and quality.
• Oversee program staff and drive project management using GetCare and Salesforce.
• Develop and implement standard operating procedures and process improvements.

Skills

Operations management

Project management

Strategic planning

Leadership

Data analytics

Communication

Tools

GetCare

Salesforce

Excel

Job description

Korean Women's Association is seeking a Full-Time Human Services Manager in the Tacoma/Lynnwood area to supervise daily operations across multiple locations and contracts, serving as the main contact with USCIS staff. Expect data-driven management, SOP development, and leadership in a culturally responsive setting.

You will drive project management, utilize GetCare and Salesforce for digital tracking, and ensure quality assurance across initiatives while fostering collaboration with community