HUMAN SERVICES MANAGER (Citizen & Immigration Services)

KWA (Korean Women's Association); Tacoma (WA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Paid Training

11 Paid Holidays

401(k) after 1 year

Job summary

KWA (Korean Women's Association) is seeking a Full-Time Human Services Manager to oversee daily operations across multiple locations in Tacoma or Lynnwood, WA. The role includes coordinating citizenship and immigration services, managing staff, and ensuring program quality with GetCare and Salesforce for tracking.

Onsite work schedule is standard business hours, with a focus on leadership, collaboration, and culturally responsive service delivery to strengthen community impact in the nonprofit

Qualifications

• Experience coordinating citizenship and immigration services.
• Ability to develop SOPs and improve service quality.
• Proven skills in data collection and reporting.

Responsibilities

• Plan, operate and coordinate multiple Human Services locations and contracts.
• Act as main contact with USCIS staff and partners.
• Lead data analytics and reporting to ensure compliance.
• Manage projects and drive cross‑department collaboration.

Skills

Operations management

Project management

Leadership

Data analytics

Communication

Tools

GetCare

Salesforce

Excel

Job description

Join the Korean Women's Association as a Full-Time Human Services Manager. This position could be located in Tacoma or Lynnwood, WA.

You'll play a vital role in enhancing community engagement and service delivery. The position involves managing and coordinating the daily activities across multiple Human Services locations and contracts. This includes being the main point of contact for communication with USCIS staff. Fluency in a second language is preferred.

This onsite position offers an exciting opportunity to manage dynamic programs while utilizing your skills in operations management, project management, and strategic planning. You will be at the forefront of data collection and compliance, ensuring quality assurance in service delivery. The role allows for flexible problem-solving and fosters a relaxed yet professional work environment, perfect for those who thrive in leadership roles, particularly in a culturally responsive setting. The expected pay for this rewarding position ranges from $33.53 to $36 per hour, reflecting your expertise and contribution to the nonprofit sector.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off
• Paid Training
• Medical/Vision/Dental/Life Insurance
• Paid time off
• 11 Paid Holidays
• 401 (k) after 1 year

Your day to day as a Human Services MANAGER

As a new Human Services Manager at the Korean Women's Association, you can expect a dynamic and collaborative work environment where your day-to-day responsibilities will focus on planning, operating, and coordinating various citizenship and immigrations services. Each day, you’ll engage in data collection and data analytics/reporting, ensuring compliance and quality assurance across all initiatives. You will facilitate community engagement and collaboration, enhancing service delivery through effective case management and systems improvement. Expect to lead project management efforts, utilizing tools like GetCare and Salesforce for digital tracking systems, streamlining operations management processes.

Your typical work schedule will be Monday through Friday, from 8:30 AM to 5:00 PM, allowing for a structured yet flexible approach to fulfilling your role in the nonprofit sector. Embrace the opportunity to develop leadership and supervision skills while making a meaningful impact in the community.

What matters most

To thrive as a Human Services Manager at the KWA, you’ll need a diverse skill set to excel in various essential functions. Strong operations management and coordination abilities are crucial for overseeing daily activities, developing standard operating procedures, and ensuring culturally responsive service delivery. Expertise in strategic planning and project management will empower you to translate departmental goals into actionable work plans while facilitating effective cross‑department initiatives.

Familiarity with digital tracking systems, particularly GetCare, Salesforce, and Excel, is essential for improving data collection processes and reporting accuracy. You should possess excellent analytical skills to manage data analytics and reporting, ensuring compliance with funder requirements. Furthermore, strong leadership and communication skills are necessary to supervise program staff, support their development, and foster collaboration both internally and with external partners.

Finally, a commitment to continuous improvement will help identify operational challenges and implement practical solutions, enhancing program quality and efficiency.