Community Services Operations Manager

KWA Cares; Tacoma (WA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Paid Training

11 Paid Holidays

401 (k) after 1 year

Job summary

Korean Women's Association in Washington seeks a Full-Time Human Services Manager to oversee multiple sites and contracts. You will coordinate daily activities, manage data collection and reporting, and serve as the main liaison with USCIS staff.

GetCare, Salesforce and Excel will be used to streamline operations. The role emphasizes leadership, strategic planning and cross-department collaboration in a culturally responsive nonprofit setting, with an onsite, 40-hour work week and comprehensive

Qualifications

• Experience planning, operating and coordinating citizenship and immigration services.
• Strong data collection, analytics and reporting for compliance and quality assurance.
• Proven project management leadership with cross-department collaboration.
• Ability to supervise staff and drive process improvements.

Responsibilities

• Plan, operate and coordinate citizenship and immigration services across locations and contracts.
• Lead data collection, analytics and reporting to ensure program compliance and quality.
• Foster community engagement and collaboration to improve service delivery.
• Drive project management efforts using GetCare, Salesforce and Excel; supervise staff.

Skills

Operations management

Project management

Strategic planning

Data analytics

Leadership

Communication

Cross-department collaboration

Systems improvement

Tools

GetCare

Salesforce

Excel

Job description

Korean Women's Association in Washington seeks a Full-Time Human Services Manager to oversee multiple sites and contracts. You will coordinate daily activities, manage data collection and reporting, and serve as the main liaison with USCIS staff.

GetCare, Salesforce and Excel will be used to streamline operations. The role emphasizes leadership, strategic planning and cross-department collaboration in a culturally responsive nonprofit setting, with an onsite, 40-hour work week and comprehensive