Case Management Supervisor (Human Services Coordinator II)

Commonwealth of Massachusetts; Taunton (MA); On-site; USD 77,000 - 105,000; Full time

Job summary

The Department of Mental Health (DMH) seeks a dynamic Human Services Supervisor to orient, train, and directly supervise HSC I staff and oversee case management services. The role includes contract monitoring, performance reviews, and ensuring compliance with DMH regulations to promote recovery and person-centered care.

Based in Taunton, this 40-hour-per-week position requires a bachelor's degree in a related field and at least four years of case management experience.

Qualifications

• Bachelor's degree or higher in a relevant field is required.
• At least four years of full-time or equivalent case management experience.
• Valid Massachusetts Class D driver's license is required.
• Knowledge of mental health disorders and crisis intervention.
• Strong written and oral communication and record-keeping skills.

Responsibilities

• Provide direct case supervision and consultation to case managers.
• Ensure implementation of case management regulations and policies.
• Conduct employee performance reviews within prescribed timelines.
• Assist Site Director in contract monitoring and billing review.
• Conduct Level of Care assessments for ACCS clients within timeframes.
• Facilitate risk management activities as needed.
• Perform needs assessments and respond to service referrals.
• Support movement between care settings and DMH program targets.
• Participate in DMH improvement activities with data presentation.
• Complete mandatory trainings and related duties.

Skills

Massachusetts Class D license

Psychosocial knowledge

Counseling principles

Mental health disorders knowledge

Interviewing techniques

Crisis intervention

Motivation techniques

Communication skills

Record keeping

Education

Bachelor's degree or higher in social work, psychology, sociology, counseling, or related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Case Management Supervisor (Human Services Coordinator II) (260006S0)

Job Description

Description

The Department of Mental Health (DMH) is seeking a dynamic, professional, and experienced Human Services professional to orient, train, and provide direct supervision to Human Service Coordinator I (HSC I) staff. The Human Services Coordinator II (HSC II) assigns individuals referred for case management to HSC I staff and oversees the provision of appropriate, quality care; monitors treatment and rehabilitation progress; provides oversight of case management services to ensure compliance with DMH Regulations, policies, and procedures; functions as liaison to and provides consultation to DMH inpatient facilities, community hospitals, and service providers (DMH and non DMH). The selected candidate will also function as contract monitor for DMH funded services. Our ideal candidate will be responsible for promoting DMH’s philosophy of recovery, trauma informed care, person centered choices and cultural humility.

Please Note

This position is 40 hours per week. The incumbent will work on the first shift, Monday through Friday from 8:30 a.m. to 5:00 p.m. The days off will be Sunday and Saturday.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

Provides direct case supervision and consultation to case managers by meeting on a regular basis, reviewing documentation as needed and providing consultation on difficult client issues in order to assure quality service provision.

Ensures implementation of case management regulations, policies, and procedures especially Individual Service Plan regulations and standards, to meet timelines in compliance with established standards of continuing care services.

Conducts and completes Employee Performance Reviews within prescribed timelines.

Assists the Site Director in contract monitoring, including Adult Community Clinical Services (ACCS) and Program of Assertive Community Treatment Service (PACT) contracts by reviewing vouchers for accuracy, reviewing and approving billing submissions by providers, meeting with providers, identifying performance problems and offering assistance to providers in order to assure effective and efficient service delivery.

Conducts and completes Level of Care assessments on all applicable ACCS clients within prescribed timeframes and assures that the assessments and recommendations are document in the record.

Facilitates and participates in risk management activities, as needed.

Conducts in person screenings and needs & means assessments to identify need for services, respond to requests for interim services and recommend &/or refer to services as appropriate.

With the Site Director assures that movement from Group Living Environments meets determined targets and that DMH Rental Assistance expansion targets are met or exceeded.

Participates as needed in DMH Performance Improvement activities by organizing, assessing, and presenting data in order to provide information for Site planning, decision-making and self-evaluation.

Complies with all mandatory training requirements.

Performs related duties as required.

Required Qualifications

• Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license or equivalent license from the state in which you reside.
• Knowledge of psychosocial problems of those with mental/emotion disorders.
• Knowledge of the principles, practices, and techniques of counseling.
• Knowledge of the types and symptoms of mental/emotional disorders.
• Knowledge of the types of programs and services available to the mentally ill population,
• Knowledge of interviewing techniques.
• Knowledge of principles and practices of crisis intervention.
• Knowledge of motivation and reinforcement techniques.
• Ability to make case assessments by examining records and documents through questioning and observing clients.
• Ability to communicate effectively orally and in writing.
• Ability to evaluate and maintain accurate records.

Preferred Qualifications

• A working understanding of services provided by the Department of Mental Health and its contracted providers.
• A working understanding of and demonstrated skill at monitoring community clinical and rehabilitative service contracts.

Taunton Attleboro Site works to promote the recovery and resiliency of each individual it serves and to increase their capacity for independent living in the community. The Site provides Case Management and community support and residential services which promote human dignity, humane and adequate care, self-determination, and freedom of choice.

DMH Vision and Mission

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Pre-Hire Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affi ...

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Taunton-60 Hodges Avenue

Job

Community and Social Services

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Oct 9, 2026, 6:38:35 PM

Number of Openings

1

Salary

76,972.48 - 105,010.10 Yearly

If you have Diversity, affirmative action or equal employment opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [e-mail] - 8572835830

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No