Human Services Coordinator II

Commonwealth of Massachusetts; Princeton Village (MA); On-site; USD 77,000 - 105,000; Full time

Job summary

The Commonwealth of Massachusetts seeks a Human Services Coordinator II in the Lowell Area Office to supervise HSC I staff and collaborate with the Area Office Management Team to deliver community services effectively.

The role emphasizes planning, coordinating, monitoring ISPs, maintaining documentation, and ensuring health and safety concerns are escalated appropriately. It benefits from strong leadership and team-building in a public service setting.

Qualifications

• At least four years of full-time or equivalent part-time case management or clinical/therapeutic experience.
• Travel may be required depending on assignment.
• Bachelor's degree may substitute for two years of experience.
• Related field degrees may be required for assignment.

Responsibilities

• Supervise HSC I staff and provide guidance as part of Area Office management.
• Plan, prioritize, and coordinate work including admin, support, and education components.
• Monitor Individual Service Plans and ensure policy compliance.
• Maintain case documentation and address health, safety, and changing needs.
• Engage in problem solving and provide performance feedback and evaluations.

Skills

Case management experience

Clinical/therapeutic experience

Travel willingness

Education

Bachelor's degree or higher in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Human Services Coordinator II (260007A1)

Job Description

Description

This Position is Located in Lowell, MA.

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual to fill a Human Services Coordinator Supervisor (HSC II) position located in the Northeast Region at the Lowell Area Office.

The HSC II will work with assigned staff and the Area Office Management Team to build respectful and collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholder groups involving the work of the Area Office and Department.

The HSC II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is (HSC I) and other staff. The HSC II is considered a critical and integral member of the Area Office management team in planning and resource allocation activities involving community services.

Additional HSC II responsibilities include: the planning, prioritization, and coordination of work by assigned staff which incorporates administrative, supportive, and educational components; monitoring of Individual Service Plans; maintaining compliance with all relevant policies and procedures. This position is also responsible for assuring that case documentation is maintained and consistent with standards and identifying individual cases involving health, safety, risk, and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving. The HSC II also monitors and provides consistent performance planning, feedback, and evaluations to assigned staff. This position will also perform other related duties as required.

Please Note:

This position is located in the DDS Lowell Area Office, Lowell MA

Schedule: Monday - Friday: 8:45 AM - 5:00 PM

Days Off: Sunday/Saturday

Flexibility needed to meet the needs of the Area Office.About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with Disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Lowell - 55 Technology Drive

Job

Community and Social Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 26, 2026, 8:03:07 PM

Number of Openings

1

Salary

76,972.48 - 105,010.10 Yearly

If you have Diversity, Affimative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes