Human Resources Support Specialist

Innovative Consulting & Management Services, LLC; Norfolk (VA); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Health & Welfare benefits (SCA)

Medical, Dental & Vision coverage

Life & Disability insurance

401(k) with 3% automatic contribution

11 paid government holidays

PTO starting at 80 hours

Job summary

Innovative Consulting & Management Services (ICMS) seeks an experienced Human Resources Support Specialist (Civilian Resource Support) to assist the U.S. Coast Guard LOGCOM crew with civilian workforce management across LOGCOM bases.

The role includes admin, records, meetings coordination, and data tracking using FedHR and USAStaffing to ensure compliant personnel actions and timely communications.

Qualifications

• Minimum of three (3) years of experience in business administration, HR support, program analysis, or related administrative support functions.
• Familiarity with federal personnel databases and tracking systems (FedHR and USAStaffing).
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, Teams, SharePoint, OneDrive.
• Exceptional written and verbal communication skills.
• Ability to coordinate with geographically dispersed personnel and multi-tier leadership structures.
• Experience supporting federal civil service or government personnel programs is preferred.

Responsibilities

• Develop and distribute communications supporting civilian workforce trainings, briefings, conferences, meetings, and events; coordinate with the CRC and LOG-1 leadership.
• Provide administrative support for meetings and events: scheduling, agendas, materials, sign-in sheets, rosters, and briefing slides.
• Maintain electronic filing and organize digital records across SharePoint, Power BI Apps, OneDrive, Teams, and government platforms.
• Support administration of the LOGCOM CRC SharePoint page and upload job aids, templates, and references.
• Act as an administrative coordination point for routine civilian workforce matters; track responses and coordinate follow-up.
• Track active hiring actions, recruitment pipelines, billet updates, and status updates for leadership.
• Use FedHR and USAStaffing to support compliant documentation.
• Coordinate with base-level POCs to monitor performance management support and resolve routine bottlenecks.
• Track inquiries, route to appropriate personnel, and escalate policy or labor-relations issues as needed.
• Prepare ad hoc data compilations, reports, and templates as requested by CRC and government reps.

Skills

Communication skills

Coordination across teams

Federal HR programs

Microsoft 365 proficiency

Tools

FedHR

USAStaffing

Microsoft 365

SharePoint

Job description

Innovative Consulting & Management Services (ICMS) is a Professional & Technical Management Consulting firm with over 20 years of consulting experience. We offer technical professional services to Federal and State Governments, and Commercial clients.

ICMS is a Small Business and Certified HUBZone employer. We deliver value to our clients by combining deep industry knowledge with strong functional capabilities. Our focus is to manage cost-effective programs while at the same time mitigating risk and improving results. Our success is about teamwork, a coordinated effort from all disciplines, from clients to consultants and most important, it’s about delivering on our commitments.

ICMS is looking for an experienced Human Resources Support Specialist (Civilian Resource Support) to support the U.S. Coast Guard Operational Logistics Command (LOGCOM) LOG-1 Personnel & Reserve Force Readiness Division and the primary Civilian Resource Coordinator (CRC). This position provides administrative, analytical, personnel tracking, records management, and coordination services in support of civilian workforce management across all LOGCOM-supervised Bases and the Base Detachment.

Duties and Responsibilities:

• Develop, prepare, coordinate, and distribute clear and timely communications supporting civilian workforce training sessions, briefings, conferences, meetings, and special events; coordinate with the CRC, LOG-1 leadership, supervisors, training providers, and other stakeholders to confirm messaging and ensure consistency across distribution channels.
• Provide administrative and coordination support for civilian workforce meetings, training sessions, briefings, conferences, and events, including scheduling, coordinating availability, reserving meeting spaces or virtual platforms, preparing calendar invitations, confirming presenters, and preparing agendas, meeting materials, sign-in sheets, rosters, read-ahead packages, and briefing slides.
• Maintain electronic filing systems and organize digital records across Microsoft SharePoint, Power BI Apps, OneDrive, Microsoft Teams, and other Government-authorized platforms.
• Support administration of the LOGCOM CRC SharePoint page, ensuring content is accessible, current, and organized, and uploading job aids, templates, and reference materials as directed by the CRC.
• Serve as an administrative coordination point for routine civilian workforce-related matters between LOG-1, base-level points of contact, and other Government stakeholders, communicating through Microsoft Teams, email, and Teams calls to gather information, provide status updates, track responses, and coordinate follow-up.
• Track active hiring actions, recruitment pipelines, and billet updates; support preparation and maintenance of hiring and recruitment tracking tools; and assist with status updates for LOG-1 leadership on active recruitment and hiring actions.
• Utilize federal human resources database systems, including FedHR and USAStaffing, to support accurate, timely, and compliant documentation.
• Coordinate with base-level Civilian Performance Management Support POCs to monitor compliance and assist in resolving routine system bottleneck issues.
• Track personnel-related inquiries and route them to the appropriate Government personnel; track double-encumbered billets and coordinate updates with the PAL team as directed by the CRC.
• Track deadlines for performance evaluations, training compliance, hiring actions, and reporting requirements; maintain status trackers and dashboards as directed.
• Screen and respond to routine, day-to-day human resources inquiries from the field when responses are administrative in nature and based on Government-approved guidance, and elevate complex policy, labor relations, employee relations, or fiscal issues to the GS-13 CRC or other designated Government official.
• Support development of ad hoc data compilations, reports, and correspondence templates requested by the CRC, TPOC, COR, or designated Government representative.

Required Qualifications:

• Minimum of three (3) years of experience in business administration, human resources support, program analysis, or related administrative support functions.
• Demonstrated familiarity with federal personnel databases and tracking systems, specifically FedHR and USAStaffing.
• High proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, and related collaborative tools.
• Exceptional written and verbal communication skills.
• Demonstrated ability to coordinate with geographically dispersed personnel and multi-tiered leadership structures.
• Experience supporting federal civil service, military, or other Government personnel programs is preferred.

Security Clearance:

Must possess or be able to successfully obtain a favorable background investigation prior to beginning work.

• $5.09 per hour in Health and Welfare Benefits IAW SCA Wage Determination rates
• Medical, Dental and Vision Program 100% covered for employee
• Life, Short-Term Disability, and Long-Term Disability Insurance
• 401K Retirement plan of 3% Automatic Contribution
• 11 Paid Government Holidays
• PTO based on years of service starting at 80 hours

Job Type:

Full-Time Onsite Position (Telecommute not considered for this position)

Pay Rate:

$32.51 per hour plus Health & Welfare Benefits

*This is a contingent hire position based upon the award of contract.

Equal Opportunity Employer:

ICMS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.