HUMAN RESOURCES SUPERVISOR

Pilgrim; North Carolina; On-site; USD 60,000 - 85,000; Full time

Job summary

Pilgrim seeks an HR Supervisor to partner with Distribution Center leadership, support the employee lifecycle, and foster a positive workplace culture. This hands-on role ensures policy compliance, performance management, and engagement across shifts while driving operational excellence.

Responsibilities include employee relations, onboarding, compensation and benefits support, training, reporting, and data-driven HR operations.

Qualifications

• Bachelor's degree in HR, Business, or related field preferred.
• 5+ years HR experience in a fast-paced environment such as distribution/logistics.
• Experience handling employee relations, investigations, performance management, and compliance.

Responsibilities

• Serve as the primary HR contact for DC employees and leaders.
• Coach leaders on performance, attendance, and corrective actions.
• Support onboarding, staffing, and workforce planning for peak operations.
• Administer policies, ensure legal compliance, and maintain HR data accuracy.
• Partner with Payroll and Benefits on issues and changes.
• Coordinate training and development programs and track compliance.

Skills

Employee relations

Performance management

Leadership

Communication

HRIS proficiency

Payroll knowledge

Policy interpretation

Problem solving

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS software

Microsoft Office

Job description

The Human Resources Supervisor serves as the primary HR partner for the Distribution Center, providing day-to-day support to employees and leaders across all aspects of the employee lifecycle. This highly visible, hands-on role is responsible for fostering a positive employee experience, driving engagement, ensuring compliance with company policies and employment laws, and delivering HR programs that support operational excellence.

The HR Supervisor acts as the on-site point of contact for employees and management, providing guidance on employee relations, performance management, staffing, training, benefits, compensation, leave administration, policy interpretation, and workplace concerns. This role partners closely with Operations leadership and Corporate HR teams to ensure consistent execution of People strategies while building a strong workplace culture.

Essential Duties and Responsibilities

Employee Relations & Employee Experience

• Serve as the primary HR contact for all Distribution Center employees and leaders.
• Build strong relationships with employees through regular floor presence and open communication.
• Conduct employee relations investigations and recommend appropriate resolutions.
• Provide coaching and guidance to leaders on performance management, disciplinary actions, attendance, workplace conduct, and conflict resolution.
• Support employee engagement initiatives designed to promote retention, morale, and a positive workplace culture.
• Conduct stay interviews, exit interviews, and employee check-ins to identify trends and improvement opportunities.
• Respond to employee concerns and elevate issues as appropriate.

Talent Acquisition & Onboarding

• Partner with Talent Acquisition and Operations leaders to support hourly and salaried hiring needs.
• Coordinate interviews, hiring events, and workforce planning activities as needed.
• Ensure a seamless onboarding experience for new hires.
• Facilitate new hire orientations and ensure employees complete required training and documentation.
• Monitor staffing levels and support workforce planning efforts for peak and seasonal operations.

HR Operations & Compliance

• Administer and enforce company policies, procedures, and employment practices.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Support leave administration, accommodations, workers' compensation, and return-to-work processes in partnership with Corporate HR.
• Maintain personnel records and ensure accuracy of employee data within HR systems.
• Assist with audits, investigations, unemployment claims, and other employment-related matters.

Compensation, Benefits & Payroll Support

• Support the administration of compensation and benefits programs while ensuring alignment with company policies.
• Assist employees with benefits questions and connect them with the appropriate resources.
• Partner with Payroll to resolve pay-related concerns, attendance discrepancies, and timekeeping issues.
• Support compensation reviews, promotions, transfers, and other employee status changes.

Training & Development

• Coordinate and facilitate employee training and development programs.
• Partner with leaders to identify training needs and support skill development initiatives.
• Track compliance training and ensure completion of required certifications and courses.
• Support the development of future leaders through coaching, development planning, and succession initiatives.

Reporting & Workforce Analytics

• Monitor key workforce metrics including turnover, absenteeism, vacancy rates, engagement, and employee relations trends.
• Prepare reports and provide recommendations to improve retention, productivity, and workforce stability.
• Identify opportunities to enhance HR processes and employee support programs.

Leadership & Team Support

• Supervise and coordinate the activities of HR support staff, if applicable.
• Partner closely with Distribution Center leadership to align people strategies with operational goals.
• Participate in leadership meetings and contribute to workforce planning and business decisions.
• Support organizational changes and continuous improvement initiatives.

Qualifications

Education

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• 5+ years of progressive Human Resources experience, preferably in a distribution center, manufacturing, logistics, warehouse, retail, or high-volume operations environment.
• Experience handling employee relations, investigations, performance management, and compliance matters.
• Prior supervisory or leadership experience preferred.

Knowledge, Skills & Abilities

• Strong knowledge of employment laws and HR best practices.
• Ability to build trust and credibility with employees at all levels of the organization.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to balance employee advocacy with business objectives.
• Strong organizational and problem-solving skills.
• Comfortable working in a fast-paced operational environment.
• Proficient in HRIS, payroll, and Microsoft Office applications.

Working Conditions

• Primarily based within the Distribution Center environment.
• Requires regular presence on the warehouse floor and interaction with employees across multiple shifts.
• Occasional flexibility in schedule may be required to support business operations, employee investigations, training, and peak operational periods.