HUMAN RESOURCES SPECIALIST (MILITARY).

Bureau of Naval Personnel; Millington (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

The Bureau of Naval Personnel seeks a qualified professional to serve as an EFMP case manager, advising service members and families and coordinating care across medical, educational, and support services. You will ensure eligibility, interpret guidance, and document outcomes while safeguarding sensitive information.

You will maintain case files, communicate with providers and stakeholders, and apply DoD regulations to support wellness and functional goals.

Qualifications

• Specialized experience at GS-07 level or equivalent in evaluating medical, educational, and/or administrative documentation.
• Ability to interpret regulations and program guidance; conduct multipl sources research for service availability and support recommendations.
• Excellent communication with customers, medical providers, and stakeholders on program requirements and case status.
• Maintaining accurate records in automated systems.
• Managing multiple cases or assignments while meeting timelines and quality standards.

Responsibilities

• Advise and resolve moderately complex, non-controversial issues.
• Serve as EFMP case manager, advisor, advocate, and SME for EFMP.
• Provide service and advice to service members and families to reach optimal wellness and functional capability.
• Confirm providers and facilities across the continuum are available and obtain optimum value.
• Prepare and maintain EFMP case files in the appropriate system and track cases.
• Handle sensitive, proprietary, confidential, or legally exempt information.

Skills

Medical records review

Regulatory interpretation

Stakeholder communication

Recordkeeping

Case management

Education

Master's degree

Graduate education (2 years)

J.D. or LL.B.

Job description

Duties

• You will advise and make informed judgments on and resolve moderately complex, non-controversial and or procedural issues.
• You will serve as a case manager, advisor, advocate and subject matter expert for the Exceptional Family Member Program (EFMP).
• You will provide appropriate service and advice for the Service member and family to reach the optimum level of wellness, self-management and functional capability.
• You will confirm appropriate providers and facilities throughout the continuum of services are available to the enrolled EFMP member while trying to obtain optimum value for the Service member, their enrolled EFMP family member.
• You will prepare and maintain case files in the appropriate EFMP case management system and tracks specific cases as assigned.
• You will handle sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure.

Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Reviewing and analyzing medical, educational, and/or administrative documentation to determine eligibility, support decision-making, or ensure compliance with established policies and procedures, 2) Interpreting and applying regulations, instructions, and program guidance; conducting research and gathering information from multiple sources to as service availability and support recommendations, 3) Communicating effectively with customers, medical providers, and organizational stakeholders regarding program requirements and case status, 4) Maintaining accurate records in automated systems, and 5) Managing multiple cases or assignments while meeting established timelines and quality standards.

Additional qualification information can be found from the following Office of Personnel Management web site:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

• Master's or equivalent graduate degree
• or
• 2 full years of progressively higher level graduate education leading to such a degree
• or
• LL.B. or J.D., if related

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants:

To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link:

Military Spouse Preference

applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.