Human Resources Manager

Terranea-Resorts; Rancho Palos Verdes (CA); On-site; USD 73,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Terranea Resorts in Rancho Palos Verdes, CA is seeking a Human Resources Manager to oversee all HR operations, policies, recruiting, training and associate relations. You will ensure compliance with labor laws, manage performance evaluations, onboarding, and engagement programs, while upholding the resort culture and service standards.

The role requires 2–5 years HR experience, a Bachelor’s degree and HR certifications; proficiency with UKG/HRIS and related tools is preferred.

Qualifications

• Bachelor's degree or higher in HR/Business Administration or related field
• 2–5 years of experience in a Human Resources role
• Strong knowledge of employment practices and labor laws
• Proficient in Microsoft Word/Excel; HRIS systems familiarity
• Fluency in English; additional languages are a plus

Responsibilities

• Maintain policy knowledge and ensure compliance with resort standards
• Manage associate relations and grievance resolution
• Oversee recruitment, onboarding and training programs
• Develop and update HR materials and SOPs for consistency
• Coordinate performance management and employee engagement initiatives
• Provide guidance to managers on coaching and disciplinary actions
• Oversee HR data entry in UKG and related systems
• Support compliance training and regulatory requirements

Education

Bachelor’s degree in Human Resources, Business Administration, or a related field

PHR, SPHR, SHRM-CP, or SHRM-SCP

Tools

Microsoft Word

Microsoft Excel

Windows

UKG (HRIS)

iCIMS (ATS)

Birchstreet

Leapsome

HotSOS

Revinate

Job description

Overview

The Human Resources Manager is responsible for administering and managing theHuman Resources operation, as well as meeting established financial expectations and quality standards. This includes keeper of the culture, associate relations, recruiting, training & development, and administration

Responsibilities

• Maintain complete knowledge of and comply with all resort policies/procedures/standards
• Resolve internal guests (associates) grievances ensuring satisfaction
• Ensure high standards of personal appearance and grooming of staff
• Design and update training materials, manuals, job aids, and SOPs to ensure consistency and clarity across departments.
• Support compliance training, including harassment and human trafficking prevention, safety, food safety, and regulatory requirements.
• Experience developing HR policies and employee engagement programs
• Provide guidance to managers in coaching, counseling and disciplinary actions
• Expert knowledge of government regulations pertaining to HR – Wage & Hour, record keeping, etc.
• Oversees annual compliance internal audits, associate engagement surveys and national certifications
• Develop and maintain all communication to associates
• Oversee and work with HR Coordinator in administration of UKG data entry
• Oversee Performance Management and ensure performance evaluations are conducted in a timely manner for all associates
• Assist with recruiting and onboarding of new hires
• Assist with new hire employee orientation
• Assists with coordinating associate engagement events

Additional Duties & Responsibilities:

• In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by supervisor based on requirements/needs of the resort:
  • Participate in strategic planning including staffing, training and financial objectives
  • Attend monthly departmental meetings and daily line ups to enhance quality training
  • Assist with recruitment and interviewing, if necessary
  • Assist in all other HR generalist duties as assigned

Qualifications

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred

Certifications:

• PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.

Experience:

• Minimum of 2-5 years in a Human Resources role.

Qualifications & Skills:

• Strong knowledge of employment practices and applicable labor laws.
• Must be able to handle multiple tasks in a fast-paced environment
• Experience and/or knowledge of hotel business preferred but not required.
• Computer literate in Microsoft Word, Excel, Windows and with the ability to learn HRIS systems
• Fluency in English. Other languages are a plus.
• Ability to understand quality management practices and teaches others.
• Team Oriented
• Work with little to no supervision
• Strong decision making and good judgment skills
• Proper telephone etiquette

Miscellaneous Skills:

• Knowledge of all Microsoft Office programs, required
• HotSOS, Revinate, UKG (HRIS), iCIMS (ATS), Birchstreet, Benefit Hub, and Leapsome knowledge, preferred

Compensation

Base Pay Start Rate: $73,000 - $76,000/Yr. + Bonus!

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!