Assistant Mgr of People & Culture

IHG Hotels & Resorts; Chicago (IL); On-site; USD 49,000 - 53,000; Full time

Job summary

IHG Hotels & Resorts in Chicago is seeking an experienced HR professional to identify, recruit, and onboard hotel staff, ensuring compliance with laws and company standards. You will manage personnel files, support merit and benefits programs, and foster employee relations across departments.

The role includes coordinating training initiatives, ensuring regulatory compliance, and guiding policy interpretation to improve HR practices at the property.

Qualifications

• Some college plus 2 years related HR experience.
• Bachelor’s degree in HR, Business Management or professional HR designation preferred.
• Must speak fluent English.

Responsibilities

• Identify, recruit, and recommend candidates for hotel positions; screen, interview and test applicants; coordinate background checks and paperwork.
• Oversee maintenance of accurate and up-to-date personnel files and ensure compliance with hiring standards and laws.
• Support and administer HR initiatives including merit process, benefits enrollment, and wage/hour surveys.
• Support employee relations, investigate workplace issues, and promote resolution.
• Ensure compliance with employment laws, policies, and procedures; conduct HR self-audits and policy interpretation.
• Provide training and development programs; conduct new employee orientation.

Skills

Fluent English

Education

Bachelor's degree in HR/Business

Job description

• Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
• Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affimative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.
• Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.

DUTIES AND RESPONSIBILITIES

• Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
• Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
• Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
• Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.
• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affimative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.
• Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.

Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, which safety programs are implemented, and that employees are motivated to follow safety procedures.

Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.
• Interact with outside contacts:
• Candidates and applicants – discuss employment opportunities and conduct interviews
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media).
• May coordinate and administer locally developed specialized recognition programs.
• May serve as "manager on duty" as required.
• Perform other duties as assigned.

ACCOUNTABILITY

This job is second command in Human Resources for a large full service luxury or resort property, typically employing more than 300 employees.

QUALIFICATIONS AND REQUIREMENTS

Some college plus 2 years related experience in Human Resources, or an equivalent combination of education and experience. Bachelor’s degree in Human Resources, Business Management or Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following

• Carrying or lifting items weighing up to 25 pounds
• Standing and moving around the facility
• Handling objects, files, training materials and equipment, etc.
• Use a keyboard to generate various work-related documents

Other

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $35.55 to $38.51. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington, you can read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.