Human Resources Manager

CTDI; Coatesville (Chester County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CTDI is seeking an HR Manager to lead human resources initiatives at the Chester County branch. The role focuses on mitigating risk, coaching management, and driving proactive employee relations to raise leadership standards and improve the workplace.

The HR Manager will partner with Recruitment and Branch leadership to deliver a positive employee experience, manage workforce metrics, and implement policies in collaboration with regional leadership. Local travel may be required.

Qualifications

• 3–5 years experience in Human Resources.
• 3+ years handling employee relations matters with confidentiality.
• Knowledge of State and Federal employment laws.
• Excellent leadership and interpersonal skills; effective communication at all levels.
• Strong problem‑solving and decision‑making with a strategic approach.

Responsibilities

• Support site leadership on business initiatives and challenges.
• Address employee relations issues—attendance, performance, conduct, documentation.
• Serve as first point of contact for HR concerns (payroll, health plan options, vacation policy).
• Partner with Recruitment Team to ensure a smooth new hire experience.
• Collaborate on evaluation and selection of managers and supervisors.
• Assist in talent assessment and development initiatives.
• Compile people metrics and work with Regional GM to develop solutions.
• Recommend branch training needs to Regional GM.
• Implement policies and procedures with regional HR GM.
• Address sensitive topics and conduct investigations.
• Process payroll change notices (PCNs) and updates in UltiPro.

Skills

Human Resources

Employee relations

Leadership

Communication

Project management

Microsoft Office

Problem solving

Strategic thinking

Talent development

Education

Bachelor’s degree in Human Resources

Tools

UltiPro

UKG

Kronos

Job description

CTDI is a large‑scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest high‑speed Internet & Cable providers. CTDI has over 11,000 full‑time U.S. employees in more than 60 world‑class U.S. operations and a global footprint with more than 20,000 employees worldwide.

HR Manager

The Human Resources Manager will address Human Resources concerns within their respective branch or branches, focusing on the human capital element of the business and mitigating risk to the branch. The Manager will support, coach, and develop management teams, enhance operational efficiency, and shift the HR mindset from reactive employee relations to a proactive, collaborative, solution‑based team. The goal is to create better leaders, improve work environments, and position CTDI as an employer of choice.

Duties and Responsibilities

• Member of branch leadership supporting site business initiatives, issues, and challenges.
• Address employee relations issues—attendance, performance, conduct—ensuring documentation is consistent, thorough, and accurate.
• Serve as first point of contact for employee HR concerns and questions (payroll, health plan options, vacation policy, etc.).
• Partner with Workforce Operations Recruitment Team and Branch Ambassador to ensure a smooth new employee experience.
• Collaborate with branch leadership on evaluation and selection of managers and supervisors.
• Contribute to manager and supervisor talent assessment and development initiatives.
• Compile people metrics (turnover, safety, etc.) and work with the Regional General Manager to develop solutions.
• Recommend branch training needs (leadership, safety, employee relations, sexual harassment, etc.) to the Regional General Manager.
• Implement new policies, procedures, and protocols in partnership with the regional Human Resources General Manager.
• Address sensitive topics and conduct investigations.
• Process payroll change notices (PCNs) and updates in UltiPro as necessary.
• Perform other duties as assigned.

Required Skills and Experience

• 3–5 years of experience in Human Resources.
• Familiarity with various HR specialties (e.g., Total Rewards, Talent Management).
• 3+ years handling employee relations matters, including complex investigations, with confidentiality.
• Knowledge of State and Federal employment laws.
• Excellent leadership and interpersonal skills; skillful communication, motivation, and influence at all levels.
• Strong problem‑solving and decision‑making skills with a strategic approach and commitment to continuous improvement.
• Proficiency in project management and prioritizing deadlines.
• Ability to assess talent, create, and execute development plans.
• Strong written and verbal communication skills.
• Ability to work independently and exercise sound judgment.
• Advanced computer skills, including Microsoft Office.
• Competencies: Action Oriented, Approachability, Business Acumen, Conflict Management, Customer Focus, Decision Quality, Ethics & Values, Interpersonal Savvy, Listening, Organizing, Patience, Perspective, Priority Setting, Problem Solving, Sizing Up People, and Understanding Others.

Preferred Skills and Experience

• 1–3 years of prior management experience.
• Training experience with the ability to develop and deliver content effectively.
• Experience with UKG and Kronos.
• Experience managing temporary staff.
• Previous experience in a high‑volume distribution, manufacturing, technical service (e.g., testing and repair), or forward logistics operation.

Educational Requirements

• Bachelor’s degree in Human Resources or a related field, or equivalent hands‑on experience.

Physical Demands and Working Conditions

• Warehouse environment.
• May require local travel and occasional overnight stays.

Perks and Benefits

• Weekly pay every Thursday.
• Monthly incentive bonus.
• Positive, team‑oriented, inclusive workplace.
• Health, dental, vision, and prescription coverage.
• Paid holidays, vacation, and sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Work Authorization

• United States (Required).
• Must be 18 years of age.

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.