General Manager – Customer Facing and Operations Facilitator

CTDI; Haslet (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Positive team culture

Health, dental, vision, prescription

Paid holidays, vacation, sick/personal

Job summary

CTDI is seeking a seasoned Operations leader to oversee multiple distribution facilities and ensure delivery of service levels for a major telecom customer in Texas. The role requires strong coaching, customer interaction, and cross-functional collaboration with IT, HR, Accounting, and Program Management, with an emphasis on safety and process standardization.

CTDI offers weekly pay, a monthly incentive bonus, a family-friendly culture, and comprehensive health and retirement benefits as it

Qualifications

• 10–15 years of proven Operations management experience.
• 10+ years working in a high-volume distribution, 3PL, manufacturing, technical service, or forward logistics operation.
• Experience managing multiple facilities preferred.
• Proficiency in MS Office (Word, Excel, Access and Project), report preparation, and data analysis.

Responsibilities

• Meet customer service expectations, including achieving CTDI service levels and quality goals.
• Generate and cultivate ideas for continual process improvement and lead standardization across branch operations.
• Collaborate with IT, HR, Accounting, Program Management, Quality and other departments to resolve issues and improve performance.
• Prepare reports and analyses as required by the customer or CTDI internal teams.
• Support and ensure compliance with CTDI safety programs and OSHA/state safety laws.
• Ensure compliance with building security requirements.
• Report to the Director of Program Management for a major CTDI customer.

Skills

Leadership

Coaching & development

Interpersonal skills

Customer interaction

Verbal & written communication

Organization & analytics

Problem solving

Financial skills

Results driven

Education

B.S. Degree in Business Management

Tools

MS Office

Job description

• Paid holidays, vacation, & sick/personal time

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsibilities

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.
• Position reports to the Director of Program Management for a major CTDI customer

Required Skills

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem solving ability.
• Strong financial skills/background.
• Results driven mentality.

Required Experience

• 10-15 years of proven Operations management experience required.
• 10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Education

• Minimum of a B.S. Degree in Business Management or a related discipline is preferred.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail].