Human Resources Coordinator

CTDI; Mount Juliet (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI in Mount Juliet, TN is seeking a Human Resources Coordinator to support HR and branch leadership teams across multiple locations. The role emphasizes outstanding customer service and administrative support, acting as a key part of the HR Team.

Ideal candidates should possess strong communication and problem-solving skills, along with detail-oriented organizational abilities. The HR Coordinator will be integral in creating a positive work environment and enhancing leadership within CTDI.

Qualifications

• Ability to maintain confidentiality when dealing with sensitive information.
• Organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work independently and exercise sound judgment.

Responsibilities

• Track and gather attendance data from Kronos.
• Operate and maintain the designated Branch Absence Line.
• Ensure the proper uploading and filing of HR documents into Share Point and UltiPro.
• Be a point of contact for employee HR concerns.
• Assist employees with access to the employee self-serve portal.

Skills

Effective interpersonal skills

Problem-solving abilities

Detail-oriented

Strong written and verbal communication

Computer proficiency

Education

High school diploma or equivalent

Bachelor’s degree in a related field (preferred)

Tools

Microsoft Office

UKG

Kronos

Job description

Mt Juliet, TN
7800 Eastgate Blvd
Mt Juliet, TN 37122, USA

CTDI is a large‑scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest high‑speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world‑class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Human Resources Coordinator will provide support to the Human Resources & Branch leadership teams among multiple sites within their respective regions. This individual will be focused on providing outstanding customer service to employees and administrative support to the leadership within their HR Team and branches. This role is expected to be a positive, pro‑active, collaborative, solution‑based position, which is an integral part of the business & HR Team. The goal is to support our endeavor of making our management teams better leaders, creating better environments and ensuring CTDI is an employer of choice.

Responsibilities

• Track and gather attendance data from Kronos; follow‑up with employees as needed and draft attendance warnings
• Operate, maintain and keep records of the designated Branch “Absence Line” and communicate staffing concerns with the HR Department and Branch management
• Ensure the proper and accurate uploading and filing of HR documents into Share Point and UltiPro
• Be an initial point of contact for employee human resources concerns by answering basic questions and/or providing guidance to the proper department – i.e., payroll questions, benefits, vacation policy, etc.
• Support Workforce Operations Recruitment Team and Branch Ambassadors to ensure a smooth new employee experience by answering onboarding questions, validating new badges function properly and ensuring employees are properly oriented to their new environment
• Assist employees with initial access to the employee self‑serve portal and complete password resets
• Communicate with Branch HR Team on matters requiring more detailed attention regarding Payroll, Benefits, Leave of Absence and Employee Relations
• Ensure required legal postings and HR information is properly displayed throughout the branch
• Process payroll change notices (PCNs) and updates in UltiPro

Required Skills and Experience

• Effective interpersonal skills, with the ability to communicate, motivate, and influence individuals.
• Ability to maintain confidentiality when dealing with sensitive information.
• Effective problem‑solving abilities and decision‑making skills, with a strategic mindset and a focus on results and continuous improvement.
• Strong written and verbal communication skills.
• Detail‑oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work independently and exercise sound judgment.
• Computer proficiency, including Microsoft Office.
• Competencies: Action Oriented, Adaptability, Approachability, Collaborative Efforts, Customer Focus, Decision Quality, Ethics & Values, Follow‑up, Organizing, Priority Setting, Problem Solving, Process Management, and Time Management.

Preferred Skills and Experience

• Previous experience in a Human Resources capacity.
• Previous experience working in a high‑volume distribution, manufacturing, technical service (i.e., testing and repair) or forward logistics operation a plus.
• Experience working with UKG and Kronos.
• Experience working with temporary staff.

Educational Requirements

• High school diploma or equivalent. Bachelor’s degree preferred in a related field

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family‑oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team‑oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.