Human Resources Generalist - Hospitality Industy

Level99; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Job summary

Level99 in Boston is seeking a hands-on HR Generalist to oversee talent acquisition, employee relations, and policy compliance across multiple hospitality venues. You will partner with leaders to drive best practices and ensure a positive, compliant workplace.

The role covers performance management, payroll and benefits administration, and ongoing policy improvement. Travel to venues is required, and hospitality experience is strongly preferred.

Qualifications

• 8+ years of Human Resources experience, with hospitality industry experience.
• Bachelor’s Degree in Human Resources, or a related field, or equivalent experience.
• Experience with recruitment, including active sourcing.
• Experience with employee relations, investigation techniques, and performance management.
• Must possess outstanding organizational, interpersonal, and administrative skills.
• Ability to navigate confidential matters with tact and diplomacy.
• Strong verbal, written, and interpersonal skills.
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office.

Responsibilities

• Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and onboarding.
• Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
• Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
• Support performance management processes, including goal‑setting, performance reviews, and professional development plans.
• Assist in payroll processes and administer employee benefits programs.
• Travel periodically for staffing and operations across multiple venues.

Skills

Recruitment & Sourcing

Employee relations

HR policies & compliance

Performance management

Payroll administration

Benefits administration

HRIS (UKG)

Applicant tracking systems

Education

Bachelor’s Degree in Human Resources or related field

Tools

UKG HRIS

ATS

Google Suite / MS Office

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini‑games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

As a Human Resources (HR) Generalist, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. This is a hands‑on role where you will have the opportunity to work closely with team members at all levels and make a direct impact on the growth and success of our organization. The HR Generalist is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.

Talent Acquisition

• Manage the end‑to‑end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process.
• Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.

Employee Relations

• Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
• Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.

HR Policies and Compliance

• Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
• Keep abreast of changes in employment laws and regulations and update policies accordingly.

Performance Management

• Support performance management processes, including goal‑setting, performance reviews, and professional development plans.
• Provide guidance to managers on effective performance management and employee development.

Payroll & Benefits Administration

• Assist in the payroll process, including the upkeep for information within our UKG platform.
• Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Maintain a positive, upbeat, pro‑active attitude and deliberately inspire the same in co‑workers.
• Working on special projects, and other duties, as assigned.
• 8+ years of Human Resources experience; with experience in the hospitality industry
• Bachelor’s Degree in Human Resources, or a related field, or equivalent experience required
• Experience with recruitment, including active sourcing.
• Experience with employee relations, investigation techniques, and performance management
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
• Must be able to navigate confidential matters with tact and diplomacy.
• Strong verbal, written, and interpersonal skills.
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
• Ability to work a flexible schedule based on business needs.
• Ability to travel periodically as required for staffing and operations in multiple venues.
• A reliable car, current driver’s license and safe driving record are required.
• Multi‑state knowledge and experience
• Experience with the UKG HRIS
• Familiarity with applicant tracking systems
• Familiarity with Human Resources law and compliance
• Knowledge of a second language, particularly Portuguese or Spanish, a plus

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E‑Verify employer.