Human Resources Generalist - Hospitality Industy

Level99; Natick (MA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life coverage

AD&D coverage

Disability coverage

Teladoc

401(k)

Hybrid schedule

Free admission to attractions

Job summary

Level99 is seeking an HR Generalist to manage a broad set of HR functions in a fast-paced hospitality environment. You will handle recruitment, employee relations, policy compliance, and performance management across multiple venues, with benefits administration and payroll support.

A strong ambassador for the Level99 brand and discreet handling of confidential matters are essential. The role offers a hybrid schedule and comprehensive benefits.

Qualifications

• 8+ years of Human Resources experience, hospitality industry preferred.
• Experience with recruitment and active sourcing.
• Experience with employee relations in service industry.
• Strong organizational, interpersonal and administrative skills with attention to detail.
• Ability to promote positive, ethical relations as Level99 ambassador.
• Ability to handle confidential matters with tact and diplomacy.
• Strong verbal, written, and interpersonal communication.
• Proficient in Google Suite and/or Microsoft Office (Word, Excel, PowerPoint).
• Willingness to work a flexible schedule based on business needs.
• Willingness to travel periodically across multiple venues.

Responsibilities

• Manage end-to-end recruitment across venues (G&A to hospitality roles).
• Collaborate with managers to develop effective hiring strategies.
• Advise on HR policies, procedures and compliance.
• Address and resolve employee relations issues and investigations.
• Support performance management processes and development plans.
• Assist payroll updates in UKG and administer benefits programs.
• Maintain a positive, proactive attitude within the team.
• Engage in special projects and other duties as assigned.

Skills

HR generalist

Recruitment

Employee relations

Organizational skills

Interpersonal skills

Confidentiality

Diplomacy

Tech proficiency

Travel readiness

Driver's license

Education

Bachelor's in HR

Tools

UKG HRIS

Applicant tracking systems

Google Workspace

Microsoft Office

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini‑games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, Philadelphia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

As a Human Resources (HR) Generalist, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. This is a hands‑on role that directly impacts the team delivering high‑energy guest experiences in a fast‑paced environment. Experience within the hospitality and restaurant industries is a plus. The HR Generalist is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.

RESPONSIBILITIES

• Talent Acquisition:
  • Manage the end‑to‑end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process. Requisitions range from G&A roles to operational roles at our hospitality‑focused entertainment venues.
  • Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
• Employee Relations:
  • Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
  • Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
• HR Policies and Compliance:
  • Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
  • Keep abreast of changes in employment laws and regulations and update policies accordingly.
• Performance Management:
  • Support performance management processes, including goal‑setting, performance reviews, and professional development plans.
  • Provide guidance to managers on effective performance management and employee development.
• Payroll & Benefits Administration:
  • Assist in the payroll process, including the upkeep for information within our UKG platform.
  • Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Maintain a positive, upbeat, pro‑active attitude and deliberately inspire the same in co‑workers.
• Working on special projects, and other duties, as assigned.

MUST-HAVE SKILLS

• 8+ years of Human Resources experience; with experience in the hospitality industry
• Experience with recruitment, including active sourcing.
• Experience with employee relations - especially understanding the dynamics of the service industry.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
• Must be able to navigate confidential matters with tact and diplomacy.
• Strong verbal, written, and interpersonal skills.
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
• Ability to work a flexible schedule based on business needs.
• Ability to travel periodically as required for staffing and operations in multiple venues.
• A reliable car, current driver’s license and safe driving record are required.

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Bachelor’s Degree in Human Resources, or a related business field, or equivalent experience required
• Multi‑state knowledge and experience
• Experience with the UKG HRIS
• Familiarity with applicant tracking systems
• Familiarity with Human Resources law and compliance
• Knowledge of a second language, particularly Portuguese or Spanish, a plus

$70,000 - $100,000 a year

In addition to competitive rates of pay, Level99 offers comprehensive benefits including:

• Health insurance options, including PPO and HMO plans
• Dental plan
• Vision plan
• Life coverage
• Accidental death & dismemberment coverage (AD&D)
• Short & long term disability
• Teladoc service
• PrePaid legal coverage
• Identity theft coverage
• 401(k) - Roth or Traditional
• Hybrid schedule
• Free admission to our attractions and other incidental perks

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.