Host

Level99; Natick (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Level99 in Natick, MA is seeking a friendly Host to create a warm welcome for guests and manage seating, waitlists, and reservations in a fast-paced entertainment and dining environment.

The role emphasizes guest service, clear communication, and adherence to health and sanitation standards, with shifts that include days, nights, weekends and holidays.

Qualifications

• Must greet guests in a warm, upbeat manner.
• Maintain the waitlist and seating flow.
• Communicate wait times clearly to guests.
• Assist with reservations and large parties.
• Handle takeout orders, gift cards, and merchandise queries.
• Uphold health, safety and sanitation standards.

Responsibilities

• Greet guests in an upbeat, welcoming manner.
• Seat guests to optimize dining room flow and manage reservations.
• Communicate wait times and provide status updates to guests.
• Maintain and present menus when seating guests.
• Answer the phone and assist with takeout orders, gift cards, and retail needs.
• Express gratitude when guests depart.
• Walk the dining room to update table status and clean menus.
• Comply with health, safety and hygiene standards.

Skills

High integrity

Positive attitude

Verbal & written comms

Health & sanitation knowledge

Flexible schedule

Stamina to stand long shifts

Guest service excellence

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Corbin's Corner in West Hartford, CT - Coming Late Fall!

OVERVIEW

At Level99, Hosts are the first point of contact for guests, setting the tone for an exceptional experience. They create a warm and inviting atmosphere for all restaurant guests and entertainment players, demonstrating genuine enthusiasm in every interaction. Responsibilities include managing seating, maintaining the waitlist, and efficiently checking in reservations.

RESPONSIBILITIES

• Greet guests in an upbeat, welcoming manner
• Seat guests to maximize dining room and account for reservations and large parties
• Communicate wait times, and provide status updates to guests
• Maintain and present menus to guests when seating
• Answer the phone and assist with takeout orders, gift cards, and any retail and merchandise needs
• Express gratitude when guests are departing
• Walk the dining room to update table status and collect and clean menus
• Comply with all health, safety and hygiene standards and policies
• When time allows, assist with service in the restaurant, like bussing and running of food
• Perform all other duties needed and requested

MUST-HAVE SKILLS

• High integrity and professionalism
• A positive, joyful, upbeat, and energetic attitude – leading by example
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Previous experience in the hospitality or retail industries

$18.50 - $22 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.