Human Resources Generalist

Level99 Entertainment; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Level99 Entertainment seeks an experienced HR Generalist to manage a wide range of people operations across multiple venues. You will handle employee relations, recruitment, onboarding, performance management, and benefits administration in a hands-on role.

You will work closely with management, navigate employment laws, and help scale our growing team while promoting a positive, inclusive work environment. Occasional travel to venues may be required.

Qualifications

• 8+ years of Human Resources experience.
• Bachelor’s Degree in Human Resources or related field, or equivalent experience required.
• Experience with recruitment, including active sourcing.
• Experience with employee relations, investigation techniques, and performance management.
• Strong organizational, interpersonal, and administrative skills with attention to detail.
• Ability to promote positive, fair, and ethical relations with all team members as an ambassador of Level99.

Responsibilities

• Manage end-to-end recruitment and onboarding processes.
• Collaborate with hiring managers to understand needs and develop effective hiring strategies.
• Act as a trusted advisor on HR policies, procedures, and best practices.
• Address and resolve employee relations issues, conducting investigations when necessary.
• Assist in development and implementation of HR policies ensuring compliance with laws.
• Keep abreast of changes in employment laws and update policies accordingly.
• Support performance management processes including goal-setting and reviews.
• Provide guidance to managers on performance management and employee development.
• Assist in payroll processes and benefits administration using UKG.
• Maintain a positive, proactive attitude and inspire others.
• Work on special projects as assigned.

Skills

HR generalist experience

Recruitment & sourcing

Employee relations

Policy compliance

Performance management

Payroll & benefits administration

Google Suite / MS Office

Strong communication

Travel readiness

Confidentiality & diplomacy

Education

Bachelor’s Degree in HR

Tools

UKG HRIS

Google Suite

Microsoft Office

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini-games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.comfor more details.

OVERVIEW

As a Human Resources (HR) Generalist, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. This is a hands‑on role where you will have the opportunity to work closely with team members at all levels and make a direct impact on the growth and success of our organization. The HR Generalist is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.

RESPONSIBILITIES

• Talent Acquisition:
  • Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process.
  • Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
• Employee Relations:
  • Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
  • Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
• HR Policies and Compliance:
  • Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
  • Keep abreast of changes in employment laws and regulations and update policies accordingly.
• Performance Management:
  • Support performance management processes, including goal-setting, performance reviews, and professional development plans.
  • Provide guidance to managers on effective performance management and employee development.
• Payroll & Benefits Administration:
  • Assist in the payroll process, including the upkeep for information within our UKG platform.
  • Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Maintain a positive, upbeat, pro‑active attitude and deliberately inspire the same in co‑workers.
• Working on special projects, and other duties, as assigned.

MUST-HAVE SKILLS

• 8+ years of Human Resources experience
• Bachelor’s Degree in Human Resources, or a related field, or equivalent experience required
• Experience with recruitment, including active sourcing.
• Experience with employee relations, investigation techniques, and performance management
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
• Must be able to navigate confidential matters with tact and diplomacy.
• Strong verbal, written, and interpersonal skills.
• Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
• Ability to work a flexible schedule based on business needs.
• Ability to travel periodically as required for staffing and operations in multiple venues.
• A reliable car, current driver's license and safe driving record are required.

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Multi-state knowledge and experience
• Experience with the UKG HRIS
• Familiarity with applicant tracking systems
• Familiarity with Human Resources law and compliance
• Familiarity with the hospitality industry.
• Knowledge of a second language, particularly Portuguese or Spanish, a plus

$70,000 - $100,000 a year

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.