Human Resources Generalist

ISS Facility Services - North America

Philadelphia (Philadelphia County)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Job summary

ISS Facility Services - North America is seeking a Human Resources Generalist to support employees and manage HR functions, ensuring effective communication, confidentiality, and professionalism. The ideal candidate possesses 3-5 years of HR experience, a Bachelor’s degree in HR or related fields, and strong organizational skills. The role emphasizes collaboration within the HR team and a commitment to employee experience and organizational growth.

Qualifications

3–5+ years of HR experience, including employee relations.
Strong organizational and communication skills.
Proficiency in Microsoft Office Suite.

Responsibilities

Serve as a trusted partner to employees.
Maintain confidentiality of organizational data.
Provide timely responses to employee inquiries.

Skills

Organizational skills

Communication skills

Education

Bachelor’s Degree in HR, Business, or related field

High School Diploma

Tools

Microsoft Office Suite

HRIS platforms

Job description

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Talent Acquisition Manager - Salaried @ ISS Facility Services - North America | Experienced HR Professional & President of the PRIDE ERG

Human Resources Generalist – Empowering People & Culture

Key Purpose:

As a Human Resources Generalist, you will serve as a trusted partner to employees, supporting them with inquiries, requests, and guidance across a wide range of People & Culture functions. This role provides both functional and administrative HR support while fostering collaboration, communication, and continuous improvement within the HR team.

Success Criteria:

Proactively develop skills and take responsibility for self-improvement and performance
Embrace professional growth opportunities and contribute to team development
Report to a People & Culture Business Partner while partnering closely with the broader ISS People & Culture team
Communicate effectively across departments to ensure timely dissemination of information
Transfer best practices and contribute to the continued growth of ISS

Your Qualifications:

3–5+ years of HR experience, including employee relations, coaching, conflict resolution, and counseling
High School Diploma required; Bachelor’s Degree in HR, Business, or related field preferred
Strong organizational and communication skills (oral, written, video, and in-person)
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Experience with service desk systems, e-filing, and records management
Familiarity with HRIS platforms (SuccessFactors, JDE, UltiPro, JIRA) a plus
Union experience and HR certifications preferred

Key Responsibilities:

Maintain confidentiality of organizational and employee data
Provide timely, professional responses to employee inquiries through the case ticketing system
Create and manage tickets in line with SLA requirements and resolve within escalation protocols
Document all stages of the ticket process accurately
Support unemployment claims, I-9/E-Verify, leave of absence queries, HR systems, and company policy updates
Develop white papers and FAQs for the HR knowledge base
Generate and maintain service desk reports (daily, weekly, monthly, quarterly, annually)
Provide HR project support, including data audits, mail processing, and form distribution
Collaborate with HR personnel on escalations and system updates

Physical Demands & Work Environment:

Prolonged desk and computer work
Ability to lift up to 15 lbs. as needed

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Join us and be a key driver of employee experience, HR excellence, and organizational growth—Apply today!

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Seniority level