Human Resources Coordinator

AECOM; West Lafayette (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

AECOM is looking for an HR Generalist Coordinator to provide exceptional customer service related to HR inquiries. This role involves managing transactions, supporting the HR community, and requires strong organizational and communication skills. The ideal candidate will have a background in HR and a passion for helping others.

Qualifications

• Experience in a call center environment preferred.
• Bilingual (English and Spanish) preferred.

Responsibilities

• Provide excellent customer service to employees and managers.
• Process HR transactions and respond to inquiries.

Skills

Customer service orientation

Verbal communication

Listening skills

Problem-solving

Attention to detail

Education

Bachelor's degree in HR or related field

Tools

HRIS

Job description

**Job Description**

The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

**Job Responsibilities**

Provide excellent customer service in response to phone and online inquiries from employees and managers.

Resolve inquiries by accessing information in multiple HR systems.

Triage general inquiries to ensure accurate work category is assigned.

Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.

Process transactions by collecting required information or backup documentation from the employee, manager, or HR.

Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.

Perform quality assurance reviews on electronic and manual transactions

Partner with Payroll and other COEs, as appropriate to resolve issues.

Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

**Qualifications**

Experience working in a call center environment strongly preferred

Strong computer/technical skills; previous HRIS experience preferred

Bachelor?s degree in HR or related field strongly preferred

Knowledge of HR concepts and terminology

Effective verbal communication skills

Effective listening skills

Confirmed customer service orientation

Confident phone presence

Solid ability to grasp information quickly and probe optimally when required

Excellent organizational skills and the ability to prioritize requests and duties

Attention to detail

Effective research, problem-solving, and follow-through skills

Ability to remain positive under pressure

Bilingual (English and Spanish) preferred

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .