HUMAN RESOURCES COORDINATOR

ViziRecruiter,LLC.; Charles Town (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

PENN Entertainment is seeking an HR Professional to support multiple HR functions, including onboarding, licensing, fingerprinting, and administrative duties. You will maintain employee records, coordinate training, and assist with orientation in a fast-paced environment.

The role emphasizes confidentiality, strong communication, and exceptional organizational skills, with opportunities to advance within a major entertainment company.

Qualifications

• Minimum of 1 year of customer service experience.
• Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Excellent verbal and written communication; bilingual a plus.
• Ability to maintain confidentiality of sensitive information.
• Ability to multi-task and solve problems.
• Excellent organizational skills and attention to detail.
• Flexible to work all shifts including holidays, nights, and weekends.
• Must be at least 21 years of age.

Responsibilities

• Assist in HR areas including employment, onboarding, badging/licensing, fingerprinting, training administration, and recordkeeping.
• Maintain front office, lobby, and computer lab areas neat, stocked, and organized.
• Handle team member questions/ requests and escalate issues as needed for prompt resolution.
• Perform administrative duties: maintain employee records, data entry, and reports; manage badges, gaming licensing, renewals.
• Assist in coordinating onboarding and New Hire Orientation.
• Provide fingerprinting services to applicants and the general public.
• Maintain a positive, professional demeanor with team members, applicants, and guests; promote superior customer service.
• Ensure compliance with all local, state, and federal regulations within area of responsibility.
• Assist with other HR projects and events as needed.

Skills

Customer service

MS Office

iCIMS

UltiPro

Bilingual

Confidentiality

Problem solving

Organizational skills

Tools

iCIMS

UltiPro

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Providesassistanceinall areas of HR, including employment, communication,onboarding,badging/licensing, fingerprinting, training administration, electronicrecordkeepingandteam memberevents.
• Maintainsgeneral office, frontcounter, lobbyareaandcomputer lab areaensuring that theyare neat/clean,orderlyand well stocked.
• Handlesteammember questions/requestsand escalatesissues asappropriate toensure prompt resolution.
• Performs administrative duties, includingmaintainingemployee records, datainputand research;preparing reports;team member/vendor badges,gaminglicensingand renewals,etc.
• Assistsin coordinatingonboardingandNew Hire Orientation.
• Providesfingerprintingservices to applicants andgeneral public.
• Maintainsan upbeat & positive attitude as well as a professional,courteousand friendly demeanor with allteammembers,applicantsand guests.
• Enthusiastically supports, actively promotes, anddemonstratessuperior customer servicein accordance withdepartment and company standards and programs.
• Responsible for ensuringthe compliancewith alllocal, state, and federal regulationswithinareaof responsibility and reporting potential issues to management.
• Assistswith other HR projects and events as business needsdictate.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be at least 21 years of age.

• Minimumofoneyearexperience in a customer service position isrequired;previousexperience working in HumanResources is desired.
• Proficientcomputer skills includingMicrosoft Office software(Word,PowerPoint, Excel, and Outlook); iCIMS andUltiproexperience a plus.
• Excellent verbal and writtenskills.Bilinguala plus.
• Ability tomaintainconfidentiality of sensitive information.
• Ability to multi-task andproblem solve.
• Excellent organizational skills,detail-orientationand ability to work independently and collaboratively.
• Exceptional customer service focus including attention to producing quality results.
• Must approach team member questions and concerns in a caring,confidentialand helpful mannerwith discretion to know when issues need to be escalated to HR business partners.
• Flexibilityto work all shifts including holidays, nights, and weekend hours as business needsdictate.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documentsin English, such as safety rules,operatingand maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement,volumeand distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,possessabilitytooperatean adding machine and have basic computer skills.

REASONING ABILITY

Ability to applycommon senseunderstanding to carry out instructionsfurnishedin written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

1. Employees must be able to obtain andmaintainall licenses and permits required by federal, state, and local regulations, including but not limited to a West Virginia Lottery License and a West Virginia Racing Commission License.
2. Employees must be able to qualify as a Notary Public in West Virginia and obtain certification through the Company's screening vendor to administer screening and fingerprinting services.
3. All required licenses, permits, and certifications will befacilitatedand paid for by the Company and are notrequiredprior to employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis regularly required tostand and use hands to finger, handle, or feel objects, tools, or controls. The employeefrequentlyis required toreach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.

Employeewill be exposed to an environmentcontainingunrestrictedsecond handtobacco smoke.