HUMAN RESOURCES COORDINATOR

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs supporting financial

Job summary

Hollywood Casino at Charles Town Races is seeking an HR Assistant to support all areas of human resources, including onboarding, badging, fingerprinting, training administration and event coordination. The role requires strong customer service experience and proficient Microsoft Office skills, with knowledge of iCIMS or UltiPro considered a plus.

You will maintain confidentiality, multitask across duties, and interact with team members, applicants and guests in a professional manner while

Qualifications

• Minimum of one year experience in a customer service position is required; HR experience is desired.
• Proficient computer skills including Microsoft Office (Word, PowerPoint, Excel, Outlook); iCIMS and UltiPro experience a plus.
• Excellent verbal and written skills; bilingual a plus.
• Ability to maintain confidentiality of sensitive information.
• Ability to multi-task and problem solve.
• Excellent organizational skills, detail-oriented and ability to work independently and collaboratively.
• Exceptional customer service focus, producing quality results.

Responsibilities

• Provide assistance in all HR areas: employment, onboarding, badging/licensing, fingerprinting, training administration, and events.
• Maintain a neat, orderly front desk and office areas and ensure supplies are stocked.
• Address team member questions and escalate issues to HR business partners as needed.
• Perform administrative duties: maintain records, data entry, reports, badges, licensing, renewals.
• Assist with onboarding and New Hire Orientation processes.
• Provide fingerprinting services to applicants and the public.
• Maintain a positive, professional demeanor with team members, applicants and guests.
• Support and promote superior customer service per department and company standards.

Skills

Customer service

Microsoft Office

Verbal & written communication

Confidentiality

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

iCIMS

UltiPro

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

• Provide s assistance in all areas of HR, including employment, communication, onboarding, badging/licensing, fingerprinting, training administration, electronic recordkeeping and team member events .
• Maintain s general office, front counter, lobby area and computer lab area ensuring that they are neat /clean, orderly and well stocked .
• Handle s t eam m ember questions/requests and elevate s issues as appropriate to ensure prompt resolution.
• Performs administrative duties, including maintaining employee records, data input and research; preparing reports ; team member/vendor badges, gaming licensing and renewals, etc.
• Assist s in coordinating onboarding and New Hire Orientation .
• Provides fingerprinting services to applicants and general public .
• Maintain s an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all t eam m embers, applicants and guests .
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management .
• Assists with other HR projects and events as business needs dictate .

BRING US YOUR BEST.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Must be at least 21 years of age.

• Minimum of one year experience in a customer service position is required ; previous experience working in Human R esources is desired .
• Proficient computer skills including Microsoft Office software (Word, PowerPoint , Excel, and Outlook) ; iCIMS and Ultipro experience a plus .
• Excellent verbal and written skills . Bilingual a plus .
• Ability to maintain confidentiality of sensitive information .
• Ability to multi-task and problem solve .
• Excellent organizational skills, detail- orientation and ability to work independently and collaboratively .
• Exceptional customer service focus including attention to producing quality results .
• Must approach team member questions and concerns in a caring, confidential and helpful manner with discretion to know when issues need to be escalated to HR business partners .
• Flexib ility to work all shifts including holidays, nights, and weekend hours as business needs dictate .

Supervisory Responsibilities

This job has no supervisory responsibilities.

Language Skills

Ability to read and interpret documents i n English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required .

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Employees must be able to obtain and maintain all licenses and permits required by federal, state, and local regulations, including but not limited to a West Virginia Lottery License and a West Virginia Racing Commission License.
• Employees must be able to qualify as a Notary Public in West Virginia and obtain certification through the Company's screening vendor to administer screening and fingerprinting services.
• All required licenses, permits, and certifications will be facilitated and paid for by the Company and are not required prior to employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential fu nctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer