SECURITY LEAD (Grave Shift)

ViziRecruiter,LLC.; Charles Town (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Wellness programs

Paid time off

401(k) matching

Job summary

A leading entertainment organization in Charles Town, West Virginia, is seeking a Security Officer. The suitable candidate will respond to service calls, perform security patrols, and maintain customer safety. Candidates should have a High School diploma, be at least 21 years old, and begin with 6 months of leadership experience preferred. This role emphasizes strong communication and customer service skills, offering a dynamic work environment.

Qualifications

• Must be at least 21 years of age.
• 6 months leadership experience preferred.
• Ability to read and communicate effectively in English.

Responsibilities

• Respond to and mitigate calls for service.
• Perform post and roving responsibilities.
• Complete incident reports.
• Train Security Officers.
• Assist in scheduling and administration duties.

Skills

Leadership experience

Communication skills

Customer service orientation

Education

High School diploma or GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual\'s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members\' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Respond to and mitigate calls for service on behalf of the Security Department.
• Perform post and roving responsibilities (man secured entrances/exits, verify ID and proper credentials, conduct financial escorts, patrol the property, identify and correcting risk/safety issues, and provide customer service, etc.).
• Complete incident reports (create formalized reports based on incidents impacting the business, gather and secure evidence, interview witnesses, obtain documentation, report findings to superiors and to other departments/agencies as required, etc.).
• Train Security Officers in department duties, functions, knowledge, policies, and procedures.
• Assist the Security Shift Manager and Security Assistant Shift Manager with scheduling, department paperwork, and administration duties.
• Interact with Security Officers on their assigned shifts to support service standards and expectations of the department.
• Shall ensure the safety of customers, team members and others while on premises.
• Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR.
• Assists in any internal or external investigations conducted by HCCTR or authorized local authorities.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Must have a High School diploma or GED.
• 6 months leadership experience preferred.

LANGUAGE SKILLS: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must obtain a First Aid/AED certification & CPR.
• Must successfully complete C.A.R.E or TIPS training.
• Must be able to obtain valid and current West Virginia Lottery License.
• Must be able to obtain valid and current West Virginia Racing License
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.