Human Resources Coordinator

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

Tuition subsidy

Paid holidays and paid time off

Job summary

Indiana University Bloomington's IU Human Resources department is seeking a detail-oriented HR Generalist to support IU Research HR and its workforce. You will handle intake through the CRM, triage cases, and help ensure timely resolutions while maintaining confidentiality.

This hybrid role requires strong communication, multi-tasking, and proficiency with HR systems such as HRIS and Microsoft Office. Experience with Salesforce CRM is preferred.

Qualifications

• High school diploma or equivalent required.
• 3 years HR related experience with Office Suite.
• Salesforce CRM experience preferred.

Responsibilities

• Acts as the primary intake point for IU Research HR requests via CRM.
• Triages, responds to, and reassigns HR cases to appropriate team.
• Monitors case workflows ensuring timely routing and resolution.
• Provides first-level HR guidance and escalates complex issues.
• Processes HRMS/eDocs supporting the employee lifecycle.
• Coordinates administrative aspects of recruitment and onboarding.

Skills

Customer service

Interpersonal skills

Multitasking

Written communication

HRIS experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce CRM

Job description

Department

IU HUMAN RESOURCES (UA-HUMM-IUBLA)

Department Information

IU Research Human Resources (HR) supports Indiana University's (IU)research mission by partnering with leaders, supervisors, andemployees across IU Research to attract, retain, develop, andengage a talented workforce. Through a combination of strategicconsulting and operational HR services, IU Research HR helps ensureorganizational effectiveness while fostering a culture ofaccountability, integrity, and employee success.

As one of the nation's leading research institutions, IndianaUniversity generated more than $1 billion in sponsored researchlast fiscal year. Advancing transformative research, innovation,industry engagement, and commercialization are key prioritiesoutlined in IU 2030: The Indiana University Strategic Plan.

Job Summary

Department-Specific Responsibilities

• Serves as the primary intake point for IU Research HR requeststhrough the Customer Relationship Management (CRM) system.
• Triages, responds to, and reassigns HR cases to the appropriateHR team member.
• Monitors case workflows and ensure timely routing andresolution.
• Provides 1st level HR guidance and escalates complex issues asneeded.
• Processes Human Resources Management System (HRMS)/eDocssupporting the employee lifecycle.
• Supports HR team members with transactional HR activities andadministrative processing.
• Assists with position creation, position maintenance, job dataupdates, transfers, reorganizations, hires, and related personneltransactions.
• Ensures accuracy, completeness, and compliance of submitted HRtransactions and documentation.
• Maintains HR records, documentation, templates, and proceduralresources.
• Coordinates HR communications, resource distribution, andemployee-facing information.
• Supports employee recognition, engagement, and otherdepartmental HR initiatives.
• Builds collaborative relationships and provides responsivecustomer service to IU Research employees, HR colleagues, andUniversity HR Centers of Excellence.
• Maintains working knowledge of IU policies, procedures, andemployment regulations and apply guidance consistent withestablished practices.
• Coordinates administrative aspects of HR recruitment and hiringactivities.
• Assists with posting requests, position management, workflowtracking, and onboarding processes.
• Maintains recruitment-related records, communications, andsupporting documentation.

General Responsibilities

• Coordinates, processes, verifies, and maintains academic and/orstaff HR related work, which may include but not limited to:recruitment, training, benefits, employee relations, tenure,performance evaluations, classifications, I-9s and employee leavesof absences.
• Researches and analyzes academic and/or staff HR related topicsto help assist in resolving issues and/or creating solutions.
• Creates, compiles, prepares, and analyzes reports and documentsfor academic and/or staff HR related activities.
• Performs and may coordinate data entry for processingtransactions and maintaining and keeping information current forcandidates, employees and/or retirees on a variety of academicand/or staff HR issues.
• Provides administrative and related support to other academicand/or staff HR staff.
• Supports and maintains academic and/or staff HR programs andevents; maintains up-to-date records of actions, decisions, andtime frames.
• Maintains high standards of confidentiality of all employeerecords and documents.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

Education

Required

• High school diploma or equivalent (such as HSED or GED).

Work Experience

Required

• 3 years of HR related experience plus advanced experience withMicrosoft Office Suite products.

Preferred

• Experience with Salesforce CRM.

Skills

Required

• Demonstrates customer service skills.
• Effective interpersonal skills.
• Ability to simultaneously handle multiple priorities.
• Friendly and service-oriented.
• Highly thorough and dependable.
• Demonstrates written communication skills.
• Experience utilizing Human Resource Information Systems(HRIS).
• Ability to work on multiple projects simultaneously, prioritizeconflicting assignments and maintain focus on projectcompletion.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remoteand in-person work), after an initial evaluation period, and issubject to change in the future based on university policy andbusiness needs.

Advertised Salary

$22.35 - $24.75, based upon experience.

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Human Resources

Job Family: HR Generalist/HRBP

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

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