Human Resources Business Partner

MSC Mediterranean Shipping Company; Miami (FL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance: one-time annual salary

Long Term Disability Insurance

Business Travel Insurance

Flexible Spending Accounts

Supplemental Life, Accident, Critical

Job summary

MSC Mediterranean Shipping Company seeks an HR Business Partner to lead strategic and day-to-day HR operations for the Miami Branch, expanding to New Orleans. The role covers employee relations, performance management, onboarding, recruitment, and engagement, with a focus on coaching leaders and driving organizational change.

This role is office-based five days a week in Miami. The ideal candidate brings strong employee relations and performance management experience, and the ability to

Qualifications

• Bachelor’s degree preferred in Human Resources, Business Administration, or related field.
• SHRM-CP, SHRM-SCP, SHPR, or PHR certification preferred but not required.
• Experience in supply chain, transportation, shipping, logistics, freight forwarding, or customer service is a plus.

Responsibilities

• Provide guidance and coaching to managers on people-related matters including onboarding and orientation, performance management, talent development, employee engagement, change management, rewards and recognition, career progression.
• Partner with department leaders to resolve employee relations and performance issues, including counseling best practices and progressive discipline.
• Conduct investigations and manage documentation, escalation, and communication timely and professional.
• Facilitate annual performance management to ensure timely completion and identify training needs.
• Ensure office structure supports growth and operational effectiveness; conduct exit interviews.
• Support organizational change management initiatives and deployment of HR initiatives at the branch.
• Develop relationships with branch management to communicate and implement change initiatives.
• Manage full-cycle recruitment from requisitions to communication with applicants and hiring managers.
• Forecast staffing needs and build a qualified candidate pipeline.

Skills

Employee relations

Performance management

Coaching

Leadership influence

Change management

Talent development

Recruitment

Onboarding

Communication

Data-driven HR

Confidentiality

Branch coordination

Education

Bachelor’s degree preferred in HR/Business Administration

SHRM-CP / SHRM-SCP / SHPR / PHR certification preferred

Job description

The HR Business Partner will lead strategic and day-to-day HR operations for the Miami Branch office, overseeing all HR initiatives, processes, workforce planning, and programs. Core HR responsibilities include employee relations support and coaching, performance management, talent development, recruitment, onboarding, and employee engagement. The role will initially support the Miami Branch, with scope gradually expanding to include the New Orleans Branch office.

The ideal candidate will bring strong employee relations and performance management experience, a proven ability to influence leaders, and the independence to succeed in a fast-paced operational environment.

The Miami office is located at 655 NW 3rd Ave, Miami, FL 33136. This position requires an in-office presence Monday through Friday.

Key Responsibilities:

Workforce, Performance and Talent Management

• Provide guidance and coaching to managers on people-related matters, including talent acquisition, onboarding and orientation, performance management, talent development, employee engagement, change management, rewards and recognition, career progression, and related areas.
• Partner with department leaders and managers to support the effective resolution of employee relations and performance management matters, including counseling best practices and the progressive discipline process.
• Conduct thorough investigations and manage related documentation, escalation, and communication in a timely and professional manner.
• Facilitate the annual performance management process to ensure timely completion, identify opportunities for improvement, and recommend training where appropriate.
• Ensure the office organizational structure supports business growth and operational effectiveness.
• Conduct exit interviews to assess turnover drivers and identify opportunities to strengthen retention.
• Monitor new-hire turnover and gather feedback regarding the candidate and onboarding experience.
• Support organizational change management initiatives.
• Champion and lead the local deployment of HR initiatives, including talent assessments, annual performance reviews, succession management, engagement action planning, and related programs.
• Develop and maintain strong relationships with branch management to proactively communicate and implement change initiatives.

Talent Acquisition

• Manage the full-cycle recruitment process, including requisition creation, job posting and advertising, candidate sourcing, pre-screening, interviewing, selection, and timely communication with applicants and hiring managers.
• Partner with department heads and hiring managers to forecast staffing needs and develop a qualified candidate pipeline aligned with business priorities.

Onboarding

• Coordinate, facilitate, and manage 30/60/90-day onboarding activities to provide an engaging and effective experience for team members transitioning into new roles, whether internally or externally.
• Ensure all onboarding and new-hire documentation is complete, accurate, and compliant with company policies and applicable regulatory requirements.
• Process new-hire and transfer transactions in applicable HR systems and related reference tools.

Compliance

• Ensure office compliance with company policies and federal and state employment laws, partnering with the HR COE team as needed to mitigate risk and potential company liability.
• Monitor legislative and regulatory changes and proactively recommend solutions to maintain compliance.
• Perform additional duties as assigned by management.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred, ideally in Human Resources, Business Administration, or a related field; equivalent professional experience may also be considered.
• SHRM-CP, SHRM-SCP, SHPR, or PHR certification preferred but not required.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, or customer service preferred but not required.
• Minimum of 2–5 years of progressive HR Generalist or HR Business Partner experience.
• Minimum of 2 years of experience supporting multiple employee relations, performance and talent management, organizational change and training and development.
• Ability to align people strategy with business strategy to deliver measurable value and impact.
• Ability to make sound decisions and drive effective solutions in a fast-paced environment.
• Ability to collaborate effectively with employees at all levels within a large, matrixed organization.
• Ability to coach employees and leaders through complex and sensitive matters with professionalism and discretion.
• Ability to lead and support an organization through change.
• Ability to leverage data to inform strategy and drive business results.
• Knowledge of core HR policies, procedures, practices, and employment law fundamentals.
• Excellent verbal and written communication skills.
• Strong organizational skills with a high level of attention to detail.
• Ability to prioritize and manage multiple projects while ensuring timely and effective follow-through.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Quarterly travel is required to support HR initiatives and conduct branch office visits.

What We Offer

• Health Insurance
• Life Insurance: one-time annual salary
• Long Term Disability Insurance
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.