Uncleared and Abandoned Cargo

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance: up to $50,000

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

401K Plan with employer contributions

Flexible Spending Accounts

Wellness Program

Partner Discounts

Job summary

Mediterranean Shipping Company (MSC) in Charleston seeks an on-site UAC Clerk to manage Uncleared and Abandoned Cargo cases, coordinating with Geneva HQ to recover costs while delivering strong customer service.

Ideal applicants have a Bachelor’s degree or equivalent experience in supply chain or logistics, with high attention to detail and solid communication skills to handle prescreening, charges, and port operations effectively.

Qualifications

• Bachelor’s degree preferred or equivalent experience in supply chain, transportation, shipping, logistics or related fields.
• Attention to detail is essential and accuracy is important.
• Strong communication and customer-service orientation are required.

Responsibilities

• Sends official UAC notifications to customers per MSC Geneva procedure.
• Provides excellent customer service by resolving customer requirements regarding discounts, waivers, change of consignee, re-exportation, or storage cost reductions.
• Applies charges and fees with Geneva HQ approval and notifies customers of potential sale/destruction of cargo.
• Prescreens cases with high risk factors using One Vision Compliance and collaboration with Traffic and Trade teams.
• Coordinates with MSC overseas and Geneva to ensure compliance and cargo clearance.
• Manages optional financial settlements and explores alternatives when customers default.
• Presence on-site 5 days per week; performs other duties as assigned.

Skills

Attention to detail

Communication skills

Customer orientation

Decision making

Dependability

Innovation

Organization skills

Proactivity

Problem solving

Productivity

Team player

English

Work under pressure

MS Excel

Education

Bachelor’s degree

Tools

MS Excel

Job description

Uncleared and Abandoned Cargo

MSC USA - Charleston

JOB SUMMARY

Handles low complexity cases of import & export containers which have not been collected from the port /quay/ terminal / rail, for a period after discharge date, to recover the charge or reduce as much as possible the MSC cost, while maintaining an excellent level of customer service.

ESSENTIAL FUNCTIONS

• Sends the official UAC notifications to customers as per MSC Geneva procedure
• Provides excellent customer service, by ensuring that appropriate actions are taken to resolve customers’ requirements regarding:
• Customers asking a discount or a waiver: the UAC Clerk asks the approval of Geneva from granting it
• Change of Consignee
• Re-exportation
• De-stuffing in a warehouse, to reduce storage cost at the destination and save money for the customer
• Applies charges & fees, with the approval of the Geneva HQ:
• Applies the processing fee when the customer provides a letter of abandonment (“LOA”) or when the customer does not provide a clear plan about how to solve the case despite all the notifications. Informs the customer MSC is going to proceed with selling/destroying the cargo.
• Prevents UAC cases from occurring, by prescreening the cases with high risk factors. As part of the prescreening process, the UAC Clerk:
• Checks, by One Vision Compliance platform, a list of “high risk” bookings
• Checks the importance of the customer to determine if a screening is necessary, with the help of Traffic and Trade departments.
• Checks if the customer at the POD is aware of the new shipment which was booked and they have all the documents needed to clear & pick-up the cargo, by communicating with the customer.
• Makes sure the commodities will be accepted by the receiving country, with the help of MSC overseas.
• If the result of the prescreening shows a high risk of the cargo becoming UAC, ask the customer to pay a security deposit, provide an LOI or stop the shipment at the port of loading / transshipment port or reroute the shipment to another location.
• In the case of abandonment, proceeds with a cargo salvage or destruction or sends the cargo to public auction, depending on the decision of public authorities.
• Involves the Legal department to recover the MSC cost reduce the cost for MSC, in case the customer does not collaborate.
• Offers the option of financial settlement for the customer to pay the debt in installments.
• Presence required on‑site 5 days per week
• Other duties as assigned.

REQUIRED SKILLS, EXPERIENCE, EDUCATION

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: advanced
• Communication skills: intermediate
• Customer orientation: advanced
• Decision making: fundamental
• Dependability: advanced
• Innovation: fundamental
• Organization skills & time management: advanced
• Proactivity: intermediate
• Problem solving: intermediate
• Productivity: advanced
• Team player: advanced
• English: intermediate
• Work under pressure: intermediate
• MS Excel with the ability to learn new software: fundamental

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

This role requires working on‑site in the office for five days aweek, from Monday to Friday. There is no option for fully remote or hybrid workin this role, unless required off-site duties are being performed.

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC’s shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.